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Über
What’s the role? Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on‑site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer‑centric approach to ensure client success and satisfaction.
Location/Region This position is located in Maple Grove, MN and will potentially travel 30–50%. Must live in Minnesota and be commutable to the Maple Grove Location.
Hybrid 3 days in office and 2 days remote.
Here’s What You’ll Do Training Delivery and Curriculum Development
Deliver comprehensive training on ZEISS Industrial Metrology systems, including:
Standard in‑house training sessions
On‑site training programs
Customized, client‑specific training courses
Collaborate with internal teams to develop and maintain an up‑to‑date training curriculum
Technical Support
Provide remote and on‑site technical support for ZEISS Industrial Metrology systems, including:
Addressing customer inquiries related to software and applications
Rapidly assessing and prioritizing customer issues based on urgency and impact
Supporting internal ZEISS teams with software and application expertise
Assisting with software and system testing to support product development
Documenting and reporting software performance issues accurately
Delivering after‑sales technical support to ensure successful system performance
Provide foundational support for IT‑related issues, including:
Windows operating systems
Networking and connectivity
Database management
Project‑Based Applications Expertise
Support project‑related activities by:
Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion
Preparing and maintaining project data
Implementing quoted application solutions through remote, classroom, or on‑site delivery
Do you qualify?
Bachelor’s degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required
Strong ability to interpret engineering drawings for dimensional control requirements
Proficiency in 3D mathematics and experience with programming in modern scientific computing languages
Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences
Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports
Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams
Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits
Excellent problem‑solving skills and the ability to work independently to develop solutions for customer challenges
Self‑motivated learner with the ability to independently acquire knowledge to address customer needs
Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
Compensation The annual pay range for this position is $71,000 – $88,000. This position is also eligible for a performance bonus or sales commissions. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
Your ZEISS Recruiting Team Holly Greenwood‑Mosher
Equal Employment Opportunity Statement Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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Sprachkenntnisse
- English
Hinweis für Nutzer
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