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Über
Job Title Sales Technical Specialist
Location Remote
What We’re Looking For We are seeking a highly technical, customer‑facing professional to serve as an embedded technical representative at key customer installations and facilities.
What You’ll Be Responsible For In This Role
On‑Site Presence & Integration
Be physically present at customer installation sites and facilities during commissioning, integration, and ongoing operations.
Actively participate in the customer's core engineering, planning, and technical review groups as a collaborative member, contributing insights on system optimization, future roadmaps, and best practices using our products/solutions.
Build strong, trust‑based relationships with customer engineers, project managers, and decision‑makers to become an indispensable technical partner.
Customer Experience Enhancement & Strategic Value Creation
Drive seamless adoption and maximum value realization of our solutions by providing on‑the‑spot technical guidance, configuration expertise, and customization recommendations.
Identify opportunities to expand scope of work, introduce advanced features, or upsell services that increase customer ROI and justify margin improvements.
Create high switching costs ("vendor lock‑in") by embedding deep institutional knowledge, custom integrations, and tailored processes that make alternative vendors significantly less appealing.
Rapid Response & Downtime Support
Serve on a rapid‑response team during any downtime, performance issues, or critical incidents.
Provide immediate on‑site troubleshooting, clarification, diagnostics, and communication to minimize impact and restore operations quickly.
Act as the real‑time liaison between the customer and our internal factory, engineering, and support teams—translating customer needs clearly, escalating issues effectively, and ensuring timely resolution.
Proactive Check‑Ins & Continuous Improvement
Conduct regular technical check‑ins, health reviews, and performance audits during quieter periods or scheduled downtime.
Monitor system performance, gather feedback, and proactively recommend enhancements, preventive maintenance, or optimizations.
Document insights, custom configurations, and lessons learned to benefit both the customer and our internal product/engineering teams.
Cross‑Functional Collaboration
Serve as the voice of the customer back to internal R&D, product management, and manufacturing teams.
Provide detailed technical feedback, bug reports, feature requests, and field observations to drive continuous product improvement.
Basic Qualifications
Bachelor's degree (or higher) in Engineering, Computer Science, Electrical/Mechanical Engineering, or a closely related technical field and 7+ years of hands‑on technical experience in engineering, systems integration, field service engineering, or technical customer support OR 10+ years of related experience.
Preferred Qualifications
Self‑motivated, proactive, and able to thrive with high autonomy in customer environments.
Experience contributing to strategic customer planning sessions or engineering reviews is highly desirable.
Advanced degree preferred.
Ideally has experience in manufacturing, industrial systems, high‑tech equipment, automation, or complex capital equipment environments.
Experience in a CO₂ startup role.
Customer interaction experience on the problem‑solving and support side.
Proven track record of working embedded at customer sites or in highly collaborative, on‑site technical roles.
Exceptional technical depth in relevant domains (e.g., systems engineering, controls, software/hardware integration, networking, or domain‑specific technologies—please specify based on our product line).
Strong problem‑solving skills with the ability to diagnose complex issues under pressure and in real‑time.
Outstanding communication and interpersonal skills—able to translate highly technical concepts to both engineers and non‑technical stakeholders.
Comfortable with frequent travel and extended on‑site assignments (50–80%+ travel/field time expected).
To Be a Great Fit For The Role
Technical & Engineering Expertise
Customer Integration & Relationship Building
Strategic Alignment & Business Acumen
Rapid Response & Crisis Management
Communication & Collaboration
Core Behavioral & Personal Competencies
How We Define Our Values and Why You Should Join Our Team
Collaborative Entrepreneurial Spirit
Winning Through Customers
Respects and Values People
Expectations for Results
High Ethical Standards, Openness, and Trust
What’s in it for you?
Medical, Dental, and Vision
401(k) Retirement Plan
Flexible Spending
Paid Holidays
Compensation & Benefits Pay Range: $69,000.00 – $12,400.00
Equal Opportunity Employer Statement Dover Food Retail is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact BOT@doverfoodretail.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
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Sprachkenntnisse
- English
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