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With offices in New Zealand, Australia, North America, and China, we are thrilled to be expanding our global footprint, landing our new hub in Bengaluru, India. With a rapid growth plan in place for India, we\'re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.
This role can be based in West Coast USA - we would be open to candidates in other locations as well with proven experience and expertise.
Responsibilities
Deliver business impact by developing and deploying world-class data science solutions across critical areas of the product and business.
Build and implement models within AI-agentic environments that drive product performance — including Recommender Systems (collaborative filtering, content-based filtering), Ranking algorithms, Reinforcement Learning and Deep Learning (heterogeneous graph transformer).
Drive velocity of delivery by efficiently scoping, prioritising, and executing projects while maintaining a high technical bar.
Solve novel problems quickly and creatively, adapting new technologies and frameworks to emerging business needs.
Partner with Product to co-create data-informed roadmaps, ensuring feature priorities align with measurable outcomes.
Identify and tackle opportunities and risks across the business that can be addressed through data.
Communicate clearly with senior stakeholders by translating complex technical problems into concise, digestible business terms.
Mentor and lead other data scientists, analysts, and engineers, fostering a culture of collaboration, curiosity, and innovation.
Qualifications
At least 5+ years of proven record of building and implementing models at velocity to drive tangible business outcomes.
Expertise in machine learning, applied statistics, and modern AI/ML techniques.
Strong grasp of experimentation frameworks and designing for scalability and maintainability in production.
Exceptional communication skills with a demonstrated ability to distil technical complexity for non-technical audiences.
Deep understanding of product development cycles and how data science integrates into product decisions.
Experience mentoring or leading a data science team.
Strong coding skills in Python (or similar) and familiarity with key data frameworks and pipelines.
Curious, proactive mindset with the ability to spot unseen opportunities and innovate under ambiguity.
Benefits At Serko, we aim to create a place where people can come and do their best work. This means you\'ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.
Some of the benefits of working at Serko are:
A competitive base pay
Medical Benefits
Discretionary incentive plan based on individual and company performance
Focus on development: Access to a learning & development platform and opportunity for you to own your career pathways
Flexible work policy
The pay range is between $184,000 - $230,000 USD as a base salary offering annually.
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Sprachkenntnisse
- English
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