Product Technical Support (Data Analyst) Junior Associate Consultant (Intern)Mercedes-Benz USA • United States
Product Technical Support (Data Analyst) Junior Associate Consultant (Intern)
Mercedes-Benz USA
- United States
- United States
Über
Department Overview Engineering Services supports the Pre-Sales and After-Sales business components of MBUSA and various quality organizations within Mercedes-Benz AG. The Engineering Services team is dedicated to providing exemplary customer service, with a high focus on technical support and quality. Our customers are varied from the Mercedes-Benz dealers, consumers, MBUSA, Mercedes-Benz AG, and external providers such as Independent Service Providers, Suppliers, and Governmental Agencies (NHTSA, EPA, CARB, DOJ).
Position Overview and Responsibilities The JAC will be embedded within the Product Technical Support (PTS) team and interface with the engineers. Here the JAC will assist with technical documentation, training, and issue mitigation for the products and services MBUSA provides its dealers and customers. Primary responsibilities of the JAC:
Assisting the MBUSA service engineers in identifying, tracking, and resolving issues in the Mercedes-Benz model lines sold and serviced in the US (NAFTA) market
Participating in component level tear down and root cause analysis
Interfacing with the other business units of MBUSA on PTS’s behalf in conjunction with the engineers in order to support our dealers and products
Creation of dashboards to support engineering team
Qualifications Required Qualifications:
Students who are currently enrolled in a Bachelors or Master’s program or have graduated no more than 12 months prior to internship start date.
Available from April 2026 to October 2026
Hybrid in-person schedule, up to 28 hours maximum per week
Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
Preferred Skillset:
Proof of Proficiency (Portfolio, Recommendation Letters, etc.)
Working level aptitude with Microsoft Office suite (Word, Excel, Powerpoint)
Strong technical mindset, automotive based diagnostics experience preferred
Experience in PowerBi, SQL, and Python
Experience in constructing and editing dashboards
Database and data management skills, reporting, and interpretation
Strong oral and written communication skills specifically with respect to technical writing
EEO Statement Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Benefits
Mitarbeiterhandy möglich
Mitarbeiter Events
Gesundheitsmaßnahmen
Betriebliche Altersversorgung
Mobilitätsangebote
Flexible Arbeitszeit möglich
Mitarbeiterrabatte möglich
Coaching
Mitarbeiterbeteiligung möglich
Parkplatz
Contact Mercedes-Benz USA, LLC 13470 International Parkway, Jacksonville, 32218 Details zum Standort Molly Zhang Email: molly.m.zhang@mbusa.com
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Sprachkenntnisse
- English
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