Data Analytics Manager

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

Manager Data Analyst – IT is a data driven leader with a passion for data and analytics, the willingness to dig deep into details, and the ability to assess the big picture and identify process improvement. Developing and maintaining solid relationships with key partners across Digital Technology and Product teams with a good understanding of the business, as well as leading, coaching, training, and motivating a versatile team are keys to success in this role. This team would be integral to interpret data gathered from various sources and interpret patterns and trends and turns it into information which improves Operational Excellence (OX). This role requires a communicator with passion for finding the signal in data and ability to come up with improvements to applications and metrics to be measured. Should be comfortable enough to communicate with the developers, platform teams, business analysts, user experience and the leadership in influencing change based on the data. The team will partner with Customer Travel Experience (CTE) product owners on operational metrics. This role deeply understands the digital performance of the applications/systems influencing the business functionality of applications/systems. Understands the right questions to be asked on the platform data tied to the CTE. Develops streamlined and comprehensive data analytics workstreams. Areas of focus will include, but are not limited to: Data Visualizations, Application performance analysis, Error patterns, top factors contributing to errors, Identify, design, and implement internal process improvements: recommendations for performance and greater scalability, modeling and coding of data.

Manager for 3-4 data analysts, hires, provides technical guidance and domain expertise to the team

Lead analysis of new platform updates and application releases, learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboards

Build trusted data products including dashboards and reporting products to support Digital Technology and Customer Travel Experience leadership that helps them make data driven decisions on application performance

Communicate and share updates with senior leadership, along with putting together regular presentations

Manage the deployment and upkeep of Power BI workspaces and SQL scripts that convert log data into actionable insights

Ensure seamless integration of BI solutions with current systems and data sources

Keep abreast of industry developments, tools, and standard processes in BI and data analytics

Lead reviews of models, solution strategies, and code with the team to use its collective experience and reviews of solutions with business/product management teams to ensure that they are acceptable

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree in Engineering, Data science, or related field

4+ years in Data Analysis, Business intelligence, analytics, and data engineering, with 3+ of those years in a Fortune 500 company

1+ years of leadership experience

Experience putting together presentations for partners and leaders at a MD and VP level and interact with all levels of management

Expert level BI dashboarding experience (e.g. PowerBI, Tibco Spotfire, etc...) to produce meaningful, elegant dashboards. Advanced Excel knowledge

Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, Understand critical metric / Goal Settings from teams to large organizations

Advanced level SQL skills

Strong problem-solving skills, using data to tackle problems

Outstanding writing, communication, and presentation skills

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree in Information Systems, Aviation management or related degree, MBA

Google Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client Side performance metrics tools e.g. Quantum Metrics

3+ years in a manager role

Experience with DataDog / AppD / Kibana is a big plus

Experience with Enterprise monitoring systems is a plus

Experience with Palantir Foundry, Microsoft SQL Server Management Studio

Previous airline or travel industry experience is a plus

Experience with AWS - Redshift, Quicksight, Athena

Experience with Big Query

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.