Business and Data Analytics Manager

Salary :

$102,417.77 - $148,509.24 Annually Location :

TX 75069, TX Job Type:

Full Time Job Number:

242500099 Department:

Development Services Opening Date:

02/10/2025 Closing Date:

3/10/2025 5:00 PM Central

Summary

WORKING FOR THE CITY OF MCKINNEY Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities in the nation. In 2014, our community was named "The #1 Best Place to Live in America." Although proud of that honor, everyone on our team is committed to making McKinney an even better place to live, work and raise a family. That's why we exist.

OUR CORE VALUES City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-inspired values - Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high-performance organization (HPO).

SUMMARY OF POSITION The Business and Data Analytics Manager serves as a key member of the Development Services Division's leadership team and oversees the Division's strategic services team. This position directly and positively impacts the Division's customers through the provision of critical strategic services which allow Division-employees to work smarter and more efficiently. The position oversees the Division's data analytics and accessibility efforts; the operation of critical business systems and processes; the provision of "white glove" services for important development projects; and the provision of strategic internal services including, but not limited to the training and empowering of Division-wide employees to achieve higher levels of performance thereby ultimately benefiting our customers. The position supervises several technical staff within the Development Services Division.

GENERAL EXPECTATIONS FOR ALL EMPLOYEES For us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees. Learn and demonstrate an understanding of how team, department, and City goals are interconnected. Contribute to a positive work culture. Maintain regular and reliable attendance. Ability to assess his/her work performance or the work performance of the team. Contribute to the development of others and/or the working unit or overall organization. Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities. Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same. Essential Functions/Knowledge, Skills, & Abilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supervises technical staff members who provide a variety of strategic internal services to the entire Development Services Division and its four component departments (Building Inspections, Code Services, Engineering, and Planning) including, but not limited to development project coordination services, GIS support, data analysis and reporting services, coordination regarding the City's land management software system, and training and assistance regarding the Division's focus on continuous improvement. Oversees the operation of an internal consulting service, providing Development Services Division's departments with support regarding the City's land management software system and other similar software solutions, GIS, data reporting and analysis, continuous performance and process improvement, and development facilitation. Oversees the provision of support services aimed at furthering the Division's emphasis on innovation, customer-focused continuous improvement, and the utilization of data to improve decision-making. Develops, oversees, and implements new and innovative programs and services that emphasize creative problem solving. Solicits departmental participation to continuously improve the Division. Facilitates meetings regarding the provision of strategic internal services and delegates work duties arising from these meetings. Participates in establishing Division-wide strategies and processes through data modeling and implementation, leveraging analytics tools and technologies as well as Lean Process Management concepts. Supports Division-wide business data projects and helps to bring the appropriate resources and quantitative methods to the table. Oversees efforts to identify, collect, report, and analyze data which are aimed at improving performance and process management. Assigns and monitors data projects, data access, mathematics/quantitative/programming work required to complete a project or improve operational performance. Oversees the ongoing operation of critical business systems, facilitates resolution of issues with business systems, and ensures that internal teams are notified of business systems problems and potential resolutions. Identifies and works to implement new business systems which improve the efficiency of Division-wide staff and the services provided to customers. Oversees the identification, development, and implementation of improvements to processes and workflows, including policies, procedures, or regulations, focusing on process improvement. Oversees the development and implementation of staff training and professional development utilizing Lean Process Management concepts. Creates and implements long and short-range plans for the provision of a wide variety of strategic internal services. Oversees employees who also serve as a resource for critical economic development projects and a liaison to the Development Community to ensure that projects are progressing through the City's development process as efficiently as possible. Oversees the development and implementation of a regular customer outreach program which elicits real-time feedback regarding critical processes and programs included within the City's development process. Ensures that this feedback is shared appropriately with the appropriate internal departments so that processes and programs may be regularly improved. Provides timely, accurate, and thorough performance evaluations for supervised employees. Conducts, oversees, and implements special projects as directed by the Executive Director of Development Services. Complies with all written City policies and procedures. Adheres to assigned work schedule as outlined in City and department attendance policies and procedures. Performs other duties as assigned. KNOWLEDGE, SKILLS, ABILITIES, AND BEHAVIORS

Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.). Ability to adopt and support a shared, consultative leadership philosophy. Demonstrate high level of integrity and dependability with a strong sense of urgency and results orientation. Ability to learn and effectively communicate about professional fields which may be outside the employee's scope of past experience. Ability to build professional relationships with internal staff and internal and external customers. Ability to delegate authority in specific situations while ensuring close follow-up and control. Ability to seek, accept, and implement strategic direction from City Management and the Executive Director of Development Services. Skill in planning, developing and implementing department procedures and objectives. Skill in resolving customer complaints and concerns. Skill in speaking and dealing tactfully and effectively in high pressure situations. Ability to proactively recognize the need for and implement improvements to policies, processes, procedures and other strategic areas. Ability to create and implement disciplined processes to standardize work and improve efficiency. Ability to identify and implement creative solutions to complicated, technical issues. Ability to use data, metrics, and other key performance indicators to evaluate and improve staff performance as well as the performance of key services and processes. Knowledge of development principles and procedures, ordinances, codes, and regulations. Knowledge of supervisory principles and practices. Knowledge of and experience with process improvement and project management. Skill to understand and interpret laws, rules, and regulations relating to development. Skill to analyze complex programs and prescribe and formulate remedial policies and programs. Ability to communicate and deal effectively with employees, managers, attorneys, developers, and other members of the public. Ability to communicate clearly, both orally and in writing. Ability to effectively represent the City in meetings, hearings and litigation of claims. The ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect. Build professional relationships with internal staff and customers. Offer flexibility and adaptability, especially during times of change. Communicate effectively both orally and in writing. Travels to attend meetings, trainings and make presentations. Required Qualifications

MINIMUM QUALIFICATIONS Any work-related experience resulting in acceptable proficiency levels in the below Minimum Qualifications may be an acceptable substitute for the below specified education and experience requirements.

Bachelor's Degree in a development-related field (e.g.: planning, engineering, architecture); Business Administration; or Math, data science, or statistics. Five (5) years of progressive experience in the development, process management, or data science industries, including two (2) years supervisory experience. Certification in Process Improvement and Management including, but not limited to Lean Six Sigma and/or Denver's Peak Academy or the ability to obtain said certifications within one year of hiring. PREFERRED QUALIFICATIONS

Extensive experience in the management of development and permitting workflows for a municipality. Extensive experience in statistical modeling, data science programming (Python/R/SQL/others), building complex dashboard and data automation schedules in Tableau or other visualization platforms, writing technical papers or other related fields. Extensive experience in Lean Process Management, Lean Six Sigma, or Agile Project Management. CONDITIONS OF EMPLOYMENT

Must pass a drug screen, driving record check, and background check. Must have a valid Texas Class C driver's license.

Physical Demands/Supplemental

PHYSICAL DEMANDS Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks involve extended periods of time at a keyboard or workstation. Stoops, pull, pushes, reaches, kneels, and crouches to pull files from bottom drawers.

Some tasks require visual and sound perception and discrimination and oral communications ability.

WORK ENVIRONMENT There is limited exposure to environmental conditions. The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status. The City offers a full complement of benefits:

Health Insurance

Medical, Dental, Vision Insurance Health Savings Account (HSA), Flexible Spending Medical and Childcare Account (FSA) Mental Health Care and Employee Assistance Program (EAP) City-paid and Voluntary Life Insurance City-paid and Voluntary Long Term Disability Insurance Supplemental Insurance through Aflac Additional Benefits

Legal Services through Legal Shield Tuition Reimbursement (up to $10,000 per year) Wellness Program (earn up to $600 per year) Retirement

Texas Municipal Retirement System (TMRS)

Mandatory 7% employee contribution City match 2:1 5 year vesting Retire after 20 years of service, or age 60 with 5 years of service

457(b) Deferred Compensation Plans Paid Time Off (PTO)

Paid Vacation (80 hours per year for new hires; tiered increases after 2 yrs) Sick Leave (135 hours per year for yourself and immediate family) Paid Parental Leave (80 hours for birth, adoption, or placement of a child in foser care) Ten Paid Holidays Personal Day Optional compensatory time for hourly employees Compensatory time for salaried employees

For more detailed information, please see the City of McKinney's