Sr Applications Analyst

Sr Applications Analyst

Description

Who We Are

Textron Systems is part of Textron, a $14 billion, multi-industry company employing 35,000 talented makers, thinkers, creators and doers worldwide. We make things that fly, hover, zoom and launch. Things that move people. Protect soldiers. Power industries. We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care and fuel systems.This role is in Textron System'sInformation Technologybusiness area. Visit TextronSystems.com & Lycoming.com to read more about who we are and the products we make!

About This Role

We are seeking a dedicated and detail-oriented Engineering Applications Analyst to join our team. The successful candidate will be responsible for managing access and accounts for various engineering applications, troubleshooting installation and license issues, and interfacing with vendors to resolve problems. Additionally, this role involves managing a helpdesk using Jira, triaging tickets, communicating with users to define their issues, and prioritizing tasks effectively.

Key Responsibilities:

Engineering Application Management:

Manage access and accounts for engineering applications.

Troubleshoot installation issues and provide solutions.

Address and resolve license-related issues.

Interface with vendors to solve complex problems and ensure smooth operation of engineering applications.

Helpdesk Management:

Utilize Jira to manage helpdesk tasks and workflows.

Triage incoming tickets into appropriate categories and communicate tasking with co-workers

Communicate with users to fully understand and define their issues.

Prioritize tasks based on urgency and impact.

Manage time effectively to ensure timely resolution of issues.

Qualifications

Qualifications

Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Software Engineering, Network Administration, Data Science, or a related field.

At least 5 years of experience in a similar role.

Effective written, presentation, and oral communication skills

Proven experience in Enterprise Tool administration, debugging and solving client and server-side application issues, software installation, configuration, etc.

Proficiency in administrating Jira or similar ticketing systems for helpdesk management and project administration

Experience creating documentation in Confluence or a similar documentation tool.

Strong problem-solving skills and the ability to interface with vendors to resolve complex issues.

Excellent communication skills to interact with users and understand their needs.

Ability to manage multiple tasks and prioritize effectively.

Preferred Experience

Experience with specific engineering applications (e.g., mechanical CAD software, CAD software, software development tool set, simulation tools, etc.).

Understanding of network fundamentals; switching, routing, etc.

Basic understanding of IT infrastructure and software installation processes.

Knowledge of VMware vCenter or similar tool: Capable of performing routine tasks including monitoring, creating and migrating virtual machines, managing snapshots, and conducting basic troubleshooting within the vCenter environment.

Basic understanding of Linux servers: Ability to navigate the file system, execute basic commands, and perform routine tasks such as checking system logs, managing user permissions, writing simple Bash scripts, using SSH for remote access, and configuring Samba for file sharing.

Experience in license management: Proficient in managing software licenses using tools such as FlexNet, including tracking license usage, ensuring compliance, managing license daemons, and optimizing license allocation.

Experience with LDAP and SAML for user management and authentication.

How We Care

At Textron Systems, our talented people make us successful. We promote an inclusive environment where we value individuality, differences, and unique perspectives.

Our Company is committed to offering employees opportunities to grow and develop. Our benefits and compensation packages are designed to help our talented employees excel and achieve their goals, so they can make a difference every day in and outside of the workplace. Below are just a few examples!

- Flexible Work Schedules

- Education Assistance

- Employee Resource Groups (ERGs)

- Career Development & Training Opportunities

- Wellness Program (including Fitness Reimbursement)

- Medical, Dental, Vision & 401(K) with Company Funding- Paid Parental Leave

Are you a Military Veteran?

Textron's products and services are trusted everyday by those who protect our country. We are dedicated to hiring these Veterans and aim to translate their skills to make an impact on our Company.

Textron’s compensation package includes competitive base pay and provides eligible employees with benefit programs. Benefits may include health insurance and prescription plan coverage, dental insurance, family building benefits, vision insurance, mental health resources, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs that provide employees time away from work. The pay range should be used as a general guide only. Compensation is based upon candidate experience and qualifications, as well as market and business considerations.

In compliance with the local pay transparency law, the pay range for this position is

$107,500 - $163,500 per year.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Recruiting Company:

Textron Systems

Primary Location:

US-Maryland-Hunt Valley

Job Function:

Information Technology

Schedule:

Full-time

Job Level:

Individual Contributor

Job Type:

Standard

Shift:

First Shift

Job Posting:

02/19/2025, 10:02:53 PM

Job Number:

330585