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We’re the global gifting platform for companies that care.
Our platform enables businesses to send thoughtful, beautifully curated gifts at scale around the world. Behind the technology is a team driven by taste, care, and attention to detail.
As a certified B Corp, we’re committed to reducing waste and increasing impact. Because in the end, it’s not how much you send — it’s how you make people feel.
Our customers include OpenAI, HubSpot, Revolut, and Intercom.
Join us as we continue to scale globally.
About The Team
You’ll report directly to Jonathan (CEO & Co-founder) and Ciara (Co-founder), and work closely with the executive leadership team.
You’ll collaborate across all functions — including Finance, People, Legal, Creative, Buying & Merchandising, Sales, Customer Success, and Support — while also engaging regularly with external stakeholders such as customers, partners, investors, and board members.
About The Role
We’re looking for an experienced Chief Operating Officer (COO) to partner closely with our CEO and Co-founder team, and lead the business through its next phase of growth.
This is a highly strategic and hands‑on role with end‑to‑end ownership across operations, finance, revenue, people, legal, and logistics. You will play a critical role in building the systems, structures, and discipline required to scale efficiently and sustainably.
Reporting to the CEO and working closely with the Board, you’ll act as a trusted advisor to leadership while driving operational excellence across the organisation.
What you’ll do?
Key Responsibilities
Strategic Leadership & Execution
Act as a trusted advisor to the CEO, leadership team, and Board on company performance and strategic direction
Co‑develop and execute the company’s operational and financial strategy
Translate long‑term vision into clear, actionable plans and measurable outcomes
Operational Excellence & Scale
Own and scale core business functions: operations, finance, revenue, people, legal, and logistics
Build and optimise systems, processes, and infrastructure to support rapid growth
Drive operational rigour and alignment across all departments
Performance & Planning
Lead company‑wide planning, budgeting, and forecasting processes
Establish and track key metrics to measure performance and inform decision‑making
Regularly assess business performance (including SWOT analysis) to guide short, medium and long‑term priorities
Team & Resource Leadership
Build, mentor, and lead a high‑performing, forward‑thinking operating team
Partner with leadership to prioritise resources effectively during periods of growth and transformationFoster a culture of accountability, transparency, and continuous improvement
Corporate Development
Lead due diligence and commercial negotiations related to fundraising, partnerships, and M&A activities
What You’ll Need
Key Requirements
Proven experience in a senior operational, financial, or general management role within a high‑growth company
Track record of scaling businesses, ideally within a marketplace, e-commerce, or SaaS environment
Strong commercial and analytical mindset, with expertise in metrics, reporting, and modern data tools
Demonstrated ability to drive both top‑line growth and operational efficiency
Experience working cross‑functionally with GTM, product, and operations teams to deliver strategic outcomes
Builder mentality with a hands‑on, execution‑focused approach
Exceptional leadership skills with the ability to inspire and align teams around ambitious goals
High emotional intelligence, humility, and a collaborative leadership style
Benefits
Competitive salary
Employee Stock Option Plan (subject to Board approval)
Hybrid working model (Dublin HQ – Harold’s Cross)
Company pension
Healthcare cover
25 days annual leave + 2 company days
Paid maternity and paternity leave
Opportunity to help scale a fast‑growing, mission‑driven company
Location
Hybrid working model (Dublin HQ – Harold’s Cross)
All Welcome Here Statement
We believe diverse perspectives lead to better outcomes and more meaningful experiences. xcfaprz &Open is an equal opportunity employer and we welcome applicants from all backgrounds.
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Sprachkenntnisse
- English
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