Soft Services Manager - Limerick

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Soft Services Manager

Location: Limerick, Ireland
Salary: €65,000 per annum + Sodexo Benefits

About the Role: We are seeking an experienced Soft Services Manager to lead the delivery of soft services across the Eli Lilly site in Limerick. This is a senior leadership role with full responsibility for the performance, quality, and compliance of services including cleaning, GMP cleaning, catering, hospitality, landscaping, and pest control within a highly regulated pharmaceutical environment. You will act as the single point of contact for all Soft Services operations on site, ensuring service excellence, strong client engagement, regulatory compliance (GMP/GDP), and high performing, engaged teams. This role is about operational leadership, service quality, and people management — with commercial accountability for a €4m+ contract and a workforce of 48+ colleagues.

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• Lead the delivery of all soft FM services across the site, ensuring consistent, high-quality standards
  
• Drive excellence in GMP cleaning and regulated service environments
  
• Ensure catering and hospitality services align with client expectations and compliance standards
  
• Oversee vendor management for pest control, landscaping, and specialist soft services
  
• Act as the primary client interface for all soft services
  
• Lead service reviews, performance meetings, and continuous improvement initiatives
  
• Ensure SLAs and KPIs are consistently met or exceeded
  
• Identify opportunities for service innovation and contract growth
  
• Ensure full compliance with GMP/GDP, health & safety, environmental and statutory requirements; maintain robust risk registers and business continuity plans; ensure all SOPs and regulatory standards are adhered to across services
  
• Manage budgets, forecasting, P&L and cost control; monitor labour productivity and operational efficiencies; deliver contract targets including margin and service performance metrics
  
• Lead, coach and develop multidisciplinary soft services teams; drive employee engagement, performance management, and development plans; promote a culture of safety, collaboration, and continuous improvement
  

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• Proven senior leadership experience within Soft FM or integrated facilities management
  
• Strong background in cleaning and/or GMP-regulated environments (5+ years preferred)
  
• Demonstrable experience managing large, diverse operational teams
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• Strong commercial and financial acumen including P&L responsibility
  
• Excellent client-facing and stakeholder management skills
  
• Experience operating within a highly regulated pharmaceutical or similar environment
  
• Minimum Experienced Required (Years): 5
  

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• Hospitality, Facilities or Business-related qualification
  
• NEBOSH (or equivalent)
  
• Experience in pharmaceutical or FMCG sectors
  
• Professional FM qualification
  
• Ability Skills: Administration, Interpersonal Skills
  
• Competency Skills: Management, Teamwork
  

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• Managerial
  

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• Minimum Experienced Required (Years): 5
  
• Ability Skills: Administration, Interpersonal Skills
  
• Competency Skills: Management, Teamwork