Salesforce Business Analyst

Job Title: Business Analyst (IT) III (Salesforce Business Analyst) Job ID: EBAYJP00021376 Location: Austin, TX (3x days in office (Tues-Thurs))

Job Description Day to Day Responsibilities of this Position and Description of Project:

Salesforce Business Analyst

We're looking for an experienced self-motivated Business Analyst with experience in coordinating projects across cross functional teams including agile teams globally. You will be responsible for successfully rolling out our Salesforce CRM solutions to our global business operations team and work directly with multiple stakeholders within the business but also the CRM team to ensure delivering on track within scope. We are looking for a communicative and dedicated individual who will fit into our collaborative culture. The job requires a self-starter with preferably experience in marketplaces and technical domains.

t eBay, you will be part of a purpose-driven community dedicated to creating an ambitious and versatile work environment. In the eBay HIVE CRM team, you will be an integral member of a growing organization that supports our seller organizations across the globe, inspires passion, courage, and inventiveness by creating state of the art solutions helping our business to automate processes and increase operations efficiency. If you are looking for a special place to take your career to the next level, then we want to talk with you.

s BA you have deep functional knowledge about the business application of the system being developed. You will work with the Product Manager to ensure that functional requirements are accurately captured and conveyed to the Agile team through well written user stories.

Key responsibilities: Work closely with relevant stakeholders to gather, understand and define business requirements Understand the structure, policies and operations of an organization to recommend solutions that enable the organization to achieve its goals

Develop user stories and to-be process flows to support the design and development of our Salesforce solution

Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories

Work collaboratively with team members to design a solution that will meet business requirements and create user stories

Collaborate with developers and QA to test and verify that solutions will meet business requirements

Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos and user acceptance testing

Participate in prioritization meetings with the SCRUM master and Product Owner Manage risks and issues, escalating to senior stakeholders for resolution Coach and facilitate champion users across various teams to enhance their success

Provides ongoing production support, including responding to user issues, collaborating with the technical team to analyze and resolve reported system issues, and communicating the resolution of issues to the departments

Document use cases, business/system/functional requirements

Essential Competencies & Qualifications: Excellent interpersonal skills, verbal and written communication in English Excellent stakeholder management skills Strong organizational skills Team player Experience of working in an agile environment Highly adept to change Willingness to learn Strong experience with Salesforce CRM (primary Sales Cloud, Experience Cloud)

Will this candidate interface with IT and business teams? If so, which internal/external groups?

Building Seller CRM - to focus on higher value business sellers (Ads team, Growth teams) to help them grow their business and revenue by suggesting different growth plans Several things in flight with this team Gathering understanding, defining business requirements from stakeholders -internal users (category managers, agents from DCX service, Ad sells, account managers) anyone who has 1-1 relationships with sellers Follow Scrum- have experience, developing user stories, and the analysis and document the existing flow and possible solutions so it can be built ble to collaborate with QA's and developers - need to be able to answer questions and work in an agile way Organize key stakeholder meetings, stakeholders, training, meet with product leadership to put together roadmaps and managing risks with products Providing the maintenance for existing products

How does this project impact the line of business or eBay as a whole?

Required Skills (top 3 to 5/ non-negotiables):

What you like to see on resumes? (nice to have)

1 Need Salesforce CRM experience- Sales Cloud/Experience Cloud

1 Being able to set vision and have a stronger presence on different projects

2 Must work in projects where solutions have been built- not a salesforce admin - experience with working with developers

2 Someone who has patience - will need to be able to work with different avenues when people are working remote

3 Having worked in agile environment-, working with QAs, SCRUM experience

3 4 Stakeholder management and high communication skills - able to say no and provide the facts and why things will not work

4 5 5 Disqualifiers or Dislikes on Resumes:

Not able to build salesforce solutions and cannot show they have had that experience

Education Requirement:

Industry experience 2-3 years building salesforce solutions No cap on tenure but would wonder why they are overqualified looking for a Jr rate

Required Testing:

N

Software Skills Required:

N

Required Certifications:

Sales force certifications

Preferred companies/industries:

eCommerce, marketplace, internet, retail, customer support but open to all

Candidate Value Proposition:

Start as BA but can turn into Product owner and set the vision

Difficult Aspects of Role:

Depending on the product they are working on - learning able to product, the features, the previous vision and understanding in the first 30 days