Quality Assurance Manager - Capacity

C.H. Robinson is currently seeking a Quality Assurance Manager - Capacity to implement the global quality vision within the Healthcare Vertical with a focus on carriers and third-party standards like ISO and GDP. In this role, you will collaborate on CH Robinson's quality management system, establish process standards, and ensure compliance. As the quality leader for our capacity team, you will coach and develop our network, serve as the subject matter expert, and coordinate action plans with carriers, warehouses, and secure yards across North America. Critical to your position will be leading audits and corrective action plans, fostering continuous improvement and change management. Finally, as the Quality Assurance Manager – Capacity you will build relationships with internal teams and external carrier communities to ensure freight moves according to customer expectations.

This position may be based in Eden Prairie, MN, Chicago, IL or Memphis, TN.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with employees on-site 4 days a week when not traveling, igniting creativity and driving impactful results.

Responsibilities:

Company representative for all matters of quality and standards with heavy focus on industry verticals (healthcare, pharma, high value and similar)

Responsible for the design, implementation, revision and enforcement of corporate quality standards and methods

Plan and supervise internal and external Quality System audits in conjunction with global operations network

Prepare and lead management review meetings

Ensure accurate management of Quality Management System

Ensure quality methods and processes are in place, effective, and that initiatives and standards are adhered to

Coordinate quality improvement initiatives and preventive measures

Design and implement use of root-cause analysis to properly identify needed process improvements and corrective actions

Update and lead in-process inspection methods and standards through review of existing practices and review of generally accepted industry and internal standards

Develop and implement disposition and rework standards

Lead the reduction of Cost of Quality and internal waste

Provide technical guidance and collaborate with all departments

Review and evaluate potential new business for feasibility

Interface with supplier and customer quality representatives

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Required Qualifications:

Bachelor’s degree from an accredited college or university

Minimum 2 years of experience in quality assurance / quality control or logistics / supply chain

Up to 30% travel to complete carrier audits and attend leadership meetings

Preferred Qualifications:

Experience in ISO 9001

Strong attention to detail

Solid track record for delivery of high-quality products

Strong project management skills, preferably with experience in an agile development environment and continuous improvement

Excellent organizational, planning and scheduling skills

Ability to work both independently and collaboratively in an agile, deadline-driven environment

Values a diverse and inclusive work environment

Proven track record in identifying and implementing automated testing tools and frameworks

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$71,800.00 - $149,200.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .