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Field System Engineer - NJ
bioMerieux
- Elizabeth, New Jersey, United States
- Elizabeth, New Jersey, United States
Über
Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications. # Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams. # Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves.
Travel & On-Call: 10% # Training Travel: Attend 6–9 weeks of product training at Durham, NC or St. Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel. # On-Call Support: Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support.
Administrative Responsibilities: 20% # Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements. # Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties. # Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle.
Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy. # Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience. # Strategic & Promotional Support: Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities # Perform all work in compliance with company quality procedures and standards. # Education and Training ~ Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. ~4 years related experience including military experience will be accepted in lieu of a bachelor's degree
~ 2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required #6+ years of related experience in lieu of degree in complex electro-mechanical, electronic, computer, electrical required # Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred # Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; Experience in a field service role preferred # Experience with host/remote communications and network systems preferred # Experience in the principles and practices of laboratory operations preferred
Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy. Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work. Detail orientation to complete tasks without errors and produce high-quality work. Organizing work and resources efficiently to ensure smooth operations Written Communications - including the ability to communicate technical data in written form Participate in a way that enhances team performance and cohesion. Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others.
Ability to operate heavy machinery Domestic travel required up to 90% of time
The estimated wage range for this field based role in New Jersey is between $32.90 and $45.00 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.
A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options Company-Provided Life and Accidental Death Insurance Short and Long-Term Disability Insurance Retirement Plan including a generous non-discretionary employer contribution and employer match. Employee Assistance Program Category: , Keywords: Medical Laboratory Technician (MLT)
Sprachkenntnisse
- English
Hinweis für Nutzer
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