Quality Assurance Coordinator

Position Summary:

The Quality Assurance Coordinator verifies the work done to create or revise online learning content, ensuring it meets Penn Foster Group standards. The QA Coordinator assesses projects for adherence to a range of standards, including accessibility, clarity, functionality, reading level, style, and tone. The QA Coordinator provides feedback on projects and verifies that requested changes are implemented before signing off on a project’s development. This position is responsible for meeting deadlines and managing time and priorities efficiently. This position reports to the Senior Manager of Quality Assurance.

Essential Job Functions:

Review content and recommend improvements as required to adhere to a variety of standards, including the following:

Check content against program- and course-level outcomes, objectives, and assessments.

Review content for accuracy, clarity, consistency, and readability to ensure positive learner experience.

Test courses for technical functionality, including navigation, interaction, and multimedia learner experience and ensure compatibility across various devices and for learners of all accommodations.

Ensure all course materials comply with industry standards and accessibility best practices.

Verify courses adhere to various guidelines set forth by the company, accrediting bodies, and other sources, as needed.

Verity assessments correspond to stated learning outcomes and objectives.

Collaborate with others to address identified issues and ensure continuous improvements of course content.

Document all identified issues and track their resolution in collaboration with instructional designers, developers, and stakeholders.

Manage personal deadlines and priorities to ensure projects are completed on schedule.

Create and provide regular reports on personal and team-assigned workflows.

Knowledge, Skills, Abilities:

Education:

Bachelor’s Degree or equivalent experience.

Experience:

QA experience is required. Editorial experience is preferred. Instructional design and assessment writing experience is a plus.

Computer Skills:

Knowledge of Microsoft Office is preferred. Experience with D2L Brightspace and Adobe Workfront is a plus.

Certificates & Licenses: None

Other Requirements: Ability to work in a fast-paced, production-based environment.

Excellent writing and communication skills.

Ability to learn and adapt quickly.

Must have a love for creating great products.

About Us:

At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity:

We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building diverse teams – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer:

We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, and free access to our online programs.

This position is fully remote in PA, FL, GA, IL, IN, NC, SC, TN, TX, UT, WI, AL, KS, LA, MA, MI, MO, NH, OH, OK, VA, AZ, CO, MN, NJ, NY only.