Technical Sales Consultant

This full-time, in-house role is integral to ensuring that the day-to-day operations run effectively and efficiently.

Your day-to-day duties will include working with the technical sales team, coordinate schedules, arranging BERs and Technical Assessments. As the first point of contact for the Company a history with phone and email correspondence is key. Applicants for this position will need exceptional organisation and communication skills, as well as the ability to prioritise multiple tasks.

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• Answer inbound phone calls from homeowners and industry professionals.
  
• Advise customers on how to begin their home energy upgrade journey.
  
• Explain available grants, eligibility criteria, and the application process in a clear and accessible way.
  
• Working closely with industry professionals such as BER assessors, Builders, Architects etc.
  
• Guide callers on next steps, including internal handovers to relevant teams.
  
• Act as a trusted advisor, ensuring customers feel informed and supported.
  
• Accurately log customer information, and outcomes in internal systems.
  
• Work closely with internal teams to ensure a smooth customer journey.
  
• Stay up to date with changes to grants, energy upgrade offerings, and internal processes.
  

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• Strong communication and phone-based customer service skills.
  
• Ability to explain technical or process-driven information in simple terms.
  
• Organised, detail-oriented, and comfortable managing multiple enquiries.
  
• Confident using CRM systems or internal databases (training provided).
  
• Interest in renewable energy, sustainability, or home energy efficiency (desirable). xcfaprz
  
• Previous experience in customer service, advisory, call handling, or similar roles is an advantage.