Senior Pension Administrator(Group Risk)

This role supports business development and sales teams across the Irish Group Risk market, partnering with Tier 1 and Tier 2 brokers and internal stakeholders to deliver a seamless experience across onboarding, renewals, servicing, and proposition delivery. You’ll combine technical expertise in Group Risk (Life & Disability) with strong relationship management and operational focus to drive growth, retention, and service excellence.

A high-impact position suited to someone who thrives in a fast-paced environment, builds strong relationships, and balances strategic input with day‑to‑day execution.

• Act as a key contact for sales teams and brokers, delivering high-quality service across channels.
• Support onboarding and ongoing management of Tier 1 and Tier 2 brokers in the UK and Ireland.
• Attend broker/adviser meetings, delivering presentations and service propositions.
• Collaborate with marketing on tailored materials, sales decks, and reports.
• Prepare proposals, renewal packs, and policy review documentation.

• Manage and improve workflows for quotes, renewals, and claims with underwriting and operations.
• Maintain CRM systems (e.g., Salesforce) to ensure pipeline accuracy and visibility.
• Support post‑sale servicing and resolve process bottlenecks to enhance efficiency.

• Provide expertise in Group Life and Income Protection, including Master Trusts and value‑added services.
• Stay informed on competitor activity and market trends to support sales strategy.
• Assist with new propositions, materials, and technology enhancements.

• Support client presentations and policy review meetings.
• Produce Policy Data Review (PDR) reports.
• Drive retention by identifying service improvements and acting as a key contact when needed.

• 3+ years’ experience in group risk insurance (life and/or disability), ideally UK or Ireland.
• Experience working with brokers or financial advisers.
• Strong relationship‑building and presentation skills.
• Excellent organisation, communication, and attention to detail.
• CRM experience (e.g., Salesforce). xcfaprz
• Customer‑focused and proactive approach.