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Title:
Data Analyst
Grade:
H
No of position: 01
We have a new opportunity in the Collections- Analytics - Data Analyst
*Please review the
Minimum Criteria before applying.
Minimum Criteria
You must meet the following minimum criteria(see job description for full list of requirements):
H1 & H grades can apply (Vertical Movement for H1)
Role Description:
The Senior Data Analyst plays a key role within the Analytics team, transforming complex data into actionable insights that drive business performance. This position is responsible for end-to-end reporting, dashboard development, and advanced analysis across operational and digital channels.
Responsibilities
Reporting & Analytics
Design, build, and maintain daily, weekly, and monthly operational reports and dashboards using BI tools (Power BI, Tableau, QlikView, or equivalent)
Translate business questions into analytical frameworks; deliver clear, data-driven insights and recommendations to leadership
Conduct ad hoc analysis to support strategic initiatives, performance reviews, and process improvement efforts
Monitor KPIs and performance trends; proactively surface anomalies and opportunities to stakeholders
Data Management & Operational Support
Write and optimize SQL queries to extract, transform, and validate data from multiple source systems
Ensure data quality and integrity across reporting outputs; document data lineage and definitions
Collaborate with operations to analyze performance of outbound communication channels including email, voice, SMS, and online self-service
Assist in the creation and QA of digital communications and campaign reporting
Collaboration & Communication
Partner cross-functionally with operations, compliance, IT, and leadership to understand data needs and deliver solutions
Present findings and dashboards in business reviews and stakeholder meetings
Mentor junior analysts and contribute to team knowledge-sharing practices
Minimum Qualification:
Bachelor's degree in data science, Statistics, Mathematics, Computer Science, Business Analytics, or a related field required
Required skills:
SQL skills; ability to write complex queries, CTEs, and stored procedures
BI/Visualization platforms (Power BI, Tableau, QlikView, Looker, or equivalent)
Strong working knowledge of Microsoft Excel including pivot tables, advanced formulas, and data modeling
Demonstrated ability to manage multiple priorities, meet deadlines, and deliver accurate outputs in a fast-paced environment
Strong written and verbal communication skills; ability to present data insights to non-technical audiences
High attention to detail and a commitment to data accuracy
Sprachkenntnisse
- English
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