Senior Service Engineer

Java Republic is seeking a Senior Service Engineer to join our dynamic Service department. This is a permanent, full-time position based in Dublin . This role offers an exciting opportunity to contribute to a growing team and make a significant impact on our service operations.

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• Carry out site survey and installation of coffee equipment, liaising with service planner, sales/quality colleagues and customers to deliver successful outcomes.
  
• Ensure effective trouble‑shooting and resolution of technical issues at customer sites. Fix first time where possible.
  
• Refurbish second‑hand equipment to extend its useful life.
  
• Make economic use of spare parts. Maintain accurate van stock‑holding and complete regular stocktakes.
  
• Accurate recording and documentation of activities on ONM service app.
  
• Ensure service activities comply with all relevant health, safety, hygiene, quality assurance and environmental legislation. Maintain high standards of safety and housekeeping to ensure work area, tools, vehicle and equipment are maintained in a safe and clean condition.
  
• Build relationships with current and new equipment suppliers to ensure that Java Republic is taking advantage of latest technical developments.
  
• Stay up to date with competitor technical innovation to maintain Java Republic's competitive position.
  
• Manage introduction and validation of new equipment including acceptance trials, debugging etc.
  
• Become a key and trusted member of our Technical Service team.
  
• Build your own skills and knowledge (technical, product, commercial) and support the training and development of colleagues and new recruits as required.
  
• Collaborate with Java Republic sales and quality teams to deliver an efficient and effective service to customers.
  
• Participate in company‑wide improvement initiatives, working in teams as required and utilising appropriate quality tools as applicable.
  
• Collaborate with Sales team to deliver new commercial opportunities and maintain existing business.
  
• Work closely with Quality team colleagues to ensure product and technical knowledge is mutually shared between teams.
  
• Take responsibility for the technical support of all Java Republic customers in your territory.
  
• Support customers and exceed their expectations related to equipment supply and maintenance.
  
• Provide guidance and knowledge to customers on the correct operation and basic maintenance / cleaning of their coffee equipment.
  

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• 3rd level qualification in technical / engineering discipline, or the National Craft Certificate with additional specialised training and experience.
  
• Good knowledge of design and maintenance of mechanical / electronic systems. Experience of beverage dispense systems ideal.
  
• Strong problem‑solving skills with the ability to come up with practical solutions.
  
• Customer service focus and can build trusted relationships with customers.
  
• Excellent communication skills & a team player who collaborates with colleagues across the organisation. xcfaprz
  
• Background in food & beverage or related industry.