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Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
**JOB DESCRIPTION:
****IT Program Manager – Veeva CRM
****Location:
** Dublin
**Business Unit:
** Commercial Delivery Solutions – Abbott Diabetes Care
**Travel:
** ~10% (regional & occasional international)
**About the Role
**We are seeking a
**high‐impact IT Program Manager
** with strong experience delivering
**regional-scale software and business applications
** within the
**Medical, Pharma, MedTech, or broader Healthcare sector
**.
This role leads end‐to‐end
**Veeva CRM
** delivery—partnering closely with commercial, marketing, and field teams to deliver technology that elevates customer engagement and drives commercial excellence.You will be the
**strategic IT partner
**, accountable for translating business needs into scalable solutions, managing high‐visibility programs, and guiding cross‐functional technical teams across the region.
**What You’ll Lead (Key Responsibilities)
*** **Own program delivery
** for Veeva CRM and related modules (Vault, Align, Engage, PromoMats, Campaign Manager).
* **Drive full project lifecycle
**—from business case creation and planning to execution, deployment, and post‐go‐live optimization.
* Lead
**regional software implementation projects
** with a focus on commercial applications (sales, marketing, digital engagement).
* Build strong partnerships with business leaders to understand needs, define requirements, and influence solution design.
* Manage
**stakeholders across commercial, IT, and external vendors
** to ensure alignment, timely execution, and issue resolution.
* Lead and mentor
**cross‐functional technical teams
** (onshore/offshore) to achieve project milestones and deliver high-quality outcomes.
* Navigate complex environments with confidence—balancing scope, risks, budget, and timelines across multiple workstreams.
* Facilitate workshops, map business processes, and create functional/technical documentation as needed.
* Serve as an escalation point, ensuring informed decision-making and proactive risk mitigation.
* Ensure compliance with
**regulatory, quality, and IT governance standards
** within a healthcare environment.
**What You Bring (Ideal Profile)
*** Experience delivering technology solutions within
**Pharma, MedTech, Medical Devices, or Healthcare
**—ideally across multiple countries or regions.
* Strong background in
**CRM technology delivery
**, specifically
**100% Veeva CRM
**.
* Proven success in
**IT program management
** within complex matrix organizations.
* Experience leading
**technical delivery teams
**, including developers, analysts, and vendors.
* Confident stakeholder manager, able to communicate effectively with senior commercial and IT leaders.
* Solid understanding of
**Agile, Waterfall, or hybrid methodologies
**.
* Strong organizational skills, with the ability to manage several initiatives simultaneously.
* Exceptional communication, influencing, and relationship-building skills.
**Preferred Qualifications
*** Bachelor’s degree in Business, IT, Engineering, or related field; Master’s degree preferred.
* 7–10 years of IT experience in large, complex environments.
* 5+ years leading global or regional software delivery programs.
* Experience with complementary technologies (nice to have): + Veeva CRM in Healthcare + Global data warehouse solutions + Master Data Management (MDM)This is a high‐visibility regional role where you will shape the technology roadmap for one of the world’s most innovative healthcare companies.
You will work with cutting-edge CRM tools, lead transformative projects, and directly influence how commercial teams engage customers and patients across the region.
**What We Offer
** Attractive compensation package that includes
**competitive pay and structure Bonus
**, as well as benefits such as
* Private Health Insurance for you and your family
* Occupational Pension Scheme with an excellence contribution rate
* Bonus Target
* Life assurance
* Career Development
* Growing business plus access to many more benefitsFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal. xcfaprz
**The base pay for this position is
**N/AIn specific locations, the pay range may vary from the range posted.##
**JOB FAMILY:
**IT Services & Solutions Delivery##
**DIVISION:
**BTS Business Technology Services##
**LOCATION:
**Ireland > Dublin : Block G, Cherrywood, Cherrywood Business Park##
**ADDITIONAL LOCATIONS:
**##
**WORK SHIFT:
**Ie
- Cw 37.5A (Ireland)##
**TRAVEL:
**Yes, 10 % of the Time##
**MEDICAL SURVEILLANCE:
**Not Applicable##
**SIGNIFICANT WORK ACTIVITIES:
**Not Applicable
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Sprachkenntnisse
- English
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