Product Owner

Scorebuddy is a leading Quality Management SaaS platform for Contact Centres.

By combining quality management, coaching and learning with advanced AI Analytics, we help hundreds of customers worldwide to be operationally efficient, scale their contact centres, improve agent performance, and enhance overall customer experience.

Are you a driven and skilled Product Owner ready to take the next leap in your career? If so, Scorebuddy is the place for you! We are a globally successful SaaS company, serving a diverse international customer base with teams ranging in size from 20 to 20,000 end users.

We are seeking a talented Product Owner to help us drive the strategic and tactical development of our platform improvement initiatives. In this role, you will be responsible for translating the Product vision into actionable work for the development team. This is a unique opportunity to work on cutting‑edge software and AI projects and optimise the user experience, contributing to Scorebuddy's mission of transforming customer service quality. In this role, you will work closely with the VP of Product and Product Manager.

This is a hybrid role with 2 days a week in office.

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• Backlog Management and Feature Prioritisation: Help develop, prioritise, and manage the product backlog, balancing AI feature requirements and other product enhancements. Break down high‑level concepts into detailed user stories and acceptance criteria that are clear, actionable, and aligned with the product strategy.
  
• Stakeholder Communication and Alignment: Serve as the primary point of contact for stakeholders across the business, including executives, sales, marketing, and customer support. Communicate product vision, roadmaps, and updates on progress, while gathering feedback to refine product direction and priorities.
  
• Cross-Functional Collaboration: Collaborate with engineering, QA and systems teams to translate product vision into high‑quality features. Ensure cross‑functional alignment on project goals and maintain open lines of communication throughout the development lifecycle.
  
• User-Centric Design & Testing: Advocate for a user‑first approach, prioritising usability and intuitive design. Guide the team in gathering and analysing user feedback and usability testing results to continuously improve the user experience.
  
• Roadmap Execution and Feature Delivery: Help oversee the end‑to‑end delivery of new features, coordinating efforts across teams to ensure timely and high‑quality launches. Measure feature success against key metrics and iterate based on data insights and user feedback.
  
• Data‑Driven Decision Making: Use analytics and key performance indicators (KPIs) to assess feature performance and validate product decisions, ensuring that data informs prioritisation and roadmap adjustments.
  

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• 3+ years of experience in a Product Owner role or similar role, ideally in B2B SaaS or customer service technology.
  
• Experience with AI and machine learning applications in software products is highly desirable, especially around areas of GenAI and cloud based AI services platforms (OpenAI, Anthropics, etc.)
  
• Proficiency in Agile methodologies, including experience with Jira and similar tools for managing product backlogs and prioritising development efforts.
  
• Excellent communication and interpersonal skills, with the ability to clearly articulate complex ideas to both technical and non‑technical stakeholders.
  
• Analytical mindset: Comfortable with data analysis and KPI tracking to guide product decisions and assess feature impact.
  

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• Familiarity with Contact Centre systems and business drivers.
  
• Familiarity with AI service platforms (e.g., OpenAI, Anthropic, Deepgram) is a big plus.
  
• Certification in Product Management or Agile methodologies, is a bonus.
  

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• Innovative Work: Be at the forefront of AI advancements in quality assurance software, driving projects that directly impact customer success.
  
• Impactful Role: Influence key product directions and work closely with a talented, multidisciplinary team to shape the future of customer service technology. xcfaprz
  
• Growth Opportunities: As part of a growing company, you’ll have the opportunity to advance your career while making a measurable impact.
  
• Competitive salary & bonus based on experience
  
• 25 paid holidays annually
  
• Subsidised gym membership
  
• Webdoctor online GP service access
  
• Taxsaver tickets & Cycle to Work schemes
  
• Enhanced maternity, paternity and sick leave pay
  
• Access to Irish Life PRSA, salary sacrifice