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Location: Onsite (Detroit, MI) Job Overview Responsibilities: • Lead and facilitate the execution of the approved transition plan and report progress to leadership. • Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders. • Enforce knowledge transfer, documentation, and vendor exit requirements. • Ensure operational readiness, security compliance, and disaster recovery preparedness. • Identify risks and escalate issues with mitigation recommendations. • Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks. • Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule. • Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations. • Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed. • Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints. • Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them. • Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams. • Work in an agile environment and understand agile methodologies. • Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups. • Collaborate within an agile software development process with software developers, subject matter experts and stakeholders. Required Knowledge, Skills, and Abilities · Technical Knowledge o Strong understanding and knowledge of .NET application architectures o Hands-on knowledge of Microsoft Azure, including: § App Services / Functions § Azure SQL, Storage, and Key Vault § Azure Monitor and Application Insights § Azure RBAC and managed identities o Experience with Azure DevOps, CI/CD pipelines, and operational monitoring o Understanding of public sector IT governance, security, and compliance requirements o Strong vendor management and stakeholder communication skills o Ability to lead cross-functional technical teams during high-impact transitions o Familiarity with ReactJS-based front ends (support perspective) · Management & Leadership Skills o Proven experience leading complex IT transitions or transformations o Strong vendor management and contract enforcement skills o Ability to translate technical risks into executive-level language o Excellent facilitation and decision-making skills · Operational & Process Skills o Experience implementing or managing: § IT service management (ITIL-aligned preferred) § Incident, problem, and change management § Production support models o Strong documentation and operational discipline o Ability to design and execute phased transition plans · Experience o IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams o 3–5+ years in: § IT management § Technical program management § Application or infrastructure operations leadership o Demonstrated experience transitioning systems from: § Vendor-led to internally supported § On premises to cloud environments o Strong organizational skills and ability to manage multiple testing activities within the program simultaneously. xywuqvp o Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.
Sprachkenntnisse
- English
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