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Über
$73,568 - $110,352 Annually
This position is a Pay Band C10
Posting Details
The Information Technology Division (ITD) provides comprehensive technology services and strategic project collaboration to multiple divisions and bureaus within the Department of Public Safety (DPS). ITD serves as a critical enabler of DPS's mission by delivering secure, reliable, and innovative technology solutions that support public safety operations statewide.
DPS has one of the most complex networks in the State of New Mexico. It consists of over 50 physical offices including the DPS headquarters, the NM Law Enforcement Academy, three forensic labs, three 911 communications / dispatch centers, 12 NMSP district offices, and a significant number of permanent and transitory sub-stations in key locations throughout the state including the Governor's Mansion. In addition to these physical locations, the network consists of 650 NMSP patrol units, the NMSP helicopter and several mobile command centers. The network is accessed 24 hours per day, 7 days per week with no tolerance for downtime by DPS civilian staff, NMSP, and all federal, state, local and tribal law enforcement agencies (LEAs) to receive mission-critical CJIS and to access many other systems.
DPS ITD provides the time, resources and encouragement for its staff to participate in ongoing training and mentorship. We continually look for employees who want to develop their skills, grow as individuals, be reliable teammates and enjoy challenging work assignments. The significant number of our employees who have been promoted into higher positions is evidence of our success. ITD enjoys a close working relationship with the NMSP, law enforcement agencies across New Mexico and our federal partners such as the FBI. ITD and its employees are valued by DPS Leadership as an essential part of the public safety services in New Mexico. As a DPS ITD employee, you will quickly become integrated into the law enforcement community statewide. The DPS leadership recognizes and celebrates the value of information technology. As such, our ITD team takes great pride in knowing that they are an integral part of protecting those in the law enforcement community and the citizens of New Mexico.
Interviews are anticipated to be conducted within two weeks of closing date.
ITD delivers services five bureaus: the Application Development and Support Bureau, the Service Management Bureau, the Network and Server Bureau, the Cybersecurity and Compliance Bureau, and the Project Management Office. Through these bureaus, ITD ensures the availability, integrity, and security of information systems while supporting operational efficiency and modernization initiatives. The Division's approach aligns with the State of New Mexico's objective to provide accurate, critical, and real-time information in support of agencies dedicated to protecting the people of New Mexico.
The DPS ITD has 60 FTE positions including the CIO, Deputy CIO, 5 bureau chiefs, 7 managers / supervisors and 46-line level employees. These numbers have grown significantly over the past 5 years. The growth of ITD is directly attributable to the trust of the DPS Executive Leadership and their understanding of the essential nature of the services offered by ITD to the entire New Mexico law enforcement community.
The Network/Server Support bureau exists to deliver reliable, secure, and resilient network and server infrastructure services that enable ITD bureaus and the Department of Public Safety's divisions to operate efficiently and effectively. This function is responsible for providing enterprise-grade network connectivity, data communications, and comprehensive server, storage, database, and technology device services across the organization.
If you are ready for a challenging and rewarding role in a supportive environment, where your work directly contributes to public safety across New Mexico, we encourage you to apply.
Why does the job exist?
The New Mexico Department of Public Safety (NM DPS), Information Technology Division (ITD), is seeking a mission-driven IT Systems Administrator to support the New Mexico State Police (NMSP) and NM DPS operations statewide. This position is assigned to the Network and Server Bureau and reports directly to the IT Systems Administrator Manager. DPS ITD is committed to supporting the NM DPS mission of keeping New Mexico¿s communities and law enforcement personnel safe. That mission carries significant responsibility, and it is also a meaningful source of pride and professional satisfaction for our team.
Through the design, implementation, and ongoing management of secure infrastructure environments, Network/Server Support ensures that critical public safety systems remain available, protected, and responsive. The team focuses on minimizing service disruptions, proactively managing risk, and maintaining high standards of security, performance, and availability. By doing so, it enables DPS divisions to deliver mission-critical services within a secure, stable environment that supports operational continuity and the successful achievement of strategic and organizational objectives.
The IT Systems Administrator is responsible for the reliability, security, and integrity of DPS mission-critical server systems that deliver IT services supporting the law enforcement and criminal justice community at the municipal, county, tribal, state, federal, and partner-agency levels. The position provides advanced technical support for DPS server infrastructure, including configuration, deployment, maintenance, upgrades, troubleshooting, security hardening, vulnerability mitigation, and disaster recovery planning and execution. The incumbent will also help identify and define infrastructure improvements by staying current on technology trends, evaluating and testing new equipment and solutions, and collaborating with technology vendors to implement enhancements and resolve complex system issues.
In addition, the IT Systems Administrator will support day-to-day operations by managing patching and updates, system monitoring, user and access management, operating system installations, and security controls. The role provides technical support to ITD team members, DPS users, and authorized external partners who access DPS networks and Criminal Justice Information Services (CJIS) data.
How does it get done?
1. Build, install, configure, analyze, tune, and troubleshoot systems to achieve optimal performance and reliability. 2. Diagnose and resolve complex system incidents and recurring problems. 3. Implement and support system and network security controls and assist with security design and hardening. 4. Manage hardware, software, and utilities for installation, configuration, troubleshooting, maintenance, and upgrades of server and workstation operating systems. 5. Monitor and analyze system resource utilization; recommend and implement performance and capacity improvements. 6. Evaluate, test, and implement new technologies; integrate solutions into the enterprise computing environment. 7. Document system architecture, configurations, procedures, and standards for users, support staff, and technical teams. 8. Train and mentor support personnel on tools, procedures, and troubleshooting practices. 9. Coordinate with vendors for support, maintenance, escalation, and lifecycle planning. 10. Administer and support multiple operating systems (e.g., Windows Server, Linux). 11. Use scripting and automation (e.g., PowerShell, Bash) to streamline operations and improve consistency. 12. Support services in networked environments, including DNS, DHCP, authentication, and connectivity troubleshooting. 13. Administer and support network storage solutions (e.g., SAN/NAS), including capacity, performance, and access controls. 14. Apply security best practices and protocols (e.g., TLS, certificates, MFA, RBAC) and follow policy/compliance requirements. 15. Manage shared resources and perform moderately complex operational and maintenance tasks with minimal supervision. 16. Work effectively both independently and as part of a team; communicate clearly with technical and non-technical stakeholders. 17. Train users and staff in application usage and operating system fundamentals as needed.
Who are the customers?
NM DPS customers are the internal and partner organizations that rely on DPS's 24/7 mission-critical network and systems to perform public safety and criminal justice work without interruption. Internally, this includes supporting all the ITD division bureaus, DPS civilian staff, NMSP (district and field operations), dispatch centers, forensic labs, the Law Enforcement Academy, and DPS leadership/Administrative Services Departments, teams that depend on reliable servers, identity and access services, secure data exchange, and high availability to keep operations running. Externally, DPS customers include authorized federal, state, local, and tribal law enforcement agencies that connect to DPS services to access CJIS data and other public safety platforms. For the Systems Administrator role, these customers aren't just end-users, they are operational stakeholders whose work directly impacts officer safety, investigations, dispatch response, training readiness, and statewide law enforcement effectiveness.
Ideal Candidate
Two to four years of hands-on experience in server systems administration, including the installation, configuration, maintenance, and troubleshooting of Windows Server and/or Linux environments. At least two years of experience building and managing virtualized infrastructure using VMware (vSphere/ESXi/vCenter), including provisioning, resource management, and basic lifecycle operations. Demonstrated experience using monitoring and analytics tools (e.g., Nagios, Cacti, rapid7) to track performance, identify trends, and proactively resolve issues. Experience administering enterprise storage solutions, preferably NetApp, HPE StoreEasy, and/or EMC VNX, including capacity management, performance troubleshooting, and access controls. Working knowledge of Microsoft Server networking technologies, including DNS, DHCP, Active Directory integration, and general TCP/IP networking concepts.
Minimum Qualification
Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in systems administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling six (6) years may substitute for the required education and experience.
Employment Requirements
Employment is subject to a pre-employment background investigation and fingerprinting in accordance with all terms and conditions of federal and state law, rules and regulations; and is conditional pending results. Continued employment is contingent upon remaining felony free, per Section 5.12.1.1 of the Criminal Justice Information Systems Security Policy.
In addition, the selected candidate must possess and maintain a valid driver's license and a current Defensive Driving Certificate from the State of New Mexico; or pass and receive the Defensive Driving Certificate within six (6) months of date of hire.
Working Conditions
Work is primarily performed in a professional office setting with extensive use of personal computers, visual/video display terminals (VDTs), and telecommunications equipment. The position may require direct customer interaction and occasional travel; a valid driver's license and the ability to operate a motor vehicle are required. Extended periods of sitting and frequent telephone use may be necessary. Occasional lifting or handling of equipment up to 25 pounds may be required. The role may also involve after-hours or on-call duties to meet critical deadlines or respond to urgent IT issues.
Supplemental Information
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Agency Contact Information: Mario Silva, 505-670-1824 Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is not covered by a collective bargaining agreement.
Sprachkenntnisse
- English
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