IT Service Desk TechnicianYorkshire Talent Partners Ltd • Rotherham, England, United Kingdom
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IT Service Desk Technician
Yorkshire Talent Partners Ltd
- Rotherham, England, United Kingdom
- Rotherham, England, United Kingdom
Über
We are looking for an IT Service Desk Technician on behalf of our client , you will be providing 1st and 2nd line support across the whole business. Playing a key part in ensuring IT issues are resolved efficiently, supporting users with day-to-day technical challenges, and maintaining reliable IT services across multiple sites.
This is a hands-on role suited to someone who enjoys problem solving, working closely with users, and developing their technical skills in a fast-paced environment.
*Key Responsibilities*
* Provide 1st and 2nd line support for IT incidents and service requests.
* Troubleshoot and resolve issues across hardware, software, and network environments.
* Manage tickets through to resolution, ensuring timely updates and SLA adherence*.*
* Build, configure, and deploy end-user devices (desktops, laptops, and mobile devices).
* Support user account management (Active Directory / Microsoft 365).
* Escalate complex issues with clear and accurate diagnostic information.
* Maintain and update IT documentation and knowledge base articles.
* Support colleagues and contribute to team knowledge sharing.
* Assist with IT projects and continuous improvement initiatives.
* Travel to other UK sites as required to provide on-site support.
*Essential Experience*
* Experience in a Service Desk or IT support role.
* Strong troubleshooting and problem-solving skills.
* Good knowledge of Windows operating systems and Microsoft 365.
* Understanding of Active Directory and user management.
* Basic networking knowledge (DNS, DHCP, TCP/IP, Wi-Fi).
* Experience using IT ticketing systems.
* Ability to prioritise workload and manage multiple tasks effectively.
*Desirable Skills *
* Experience with Microsoft Intune / Endpoint Manager.
* Exposure to Azure or cloud-based environments.
* Knowledge of cybersecurity best practices.
* Experience supporting mobile devices or telephony systems.
*Qualifications (Desirable)*
* Relevant IT certifications (e.g. CompTIA, Microsoft, ITIL).
* Further education in IT or a related field.
*Key Competencies*
* Strong customer service and communication skills.
* Ability to work independently and use initiative.
* Effective time management and prioritisation.
* Analytical thinking and problem-solving ability.
* Ability to work under pressure and meet deadlines.
* Teamwork and willingness to share knowledge.
* Professional and proactive approach.
* Working Environment Based on-site in Rotherham.
* Occasional travel to other UK sites (Darlington, Doncaster, Rawcliffe).
* Fast-paced, multi-site manufacturing environment.
* Collaborative IT team with opportunities to work across a range of technologies.
*Benefits *
* 28 days annual leave Inc Bank Holidays (Increases yearly up to 33 days).
* Bonus up to 10% (After Probation Period).
* Company pension scheme after 3 months (5% employer / minimum 3% employee), rising to 10% after 2 years).
* Life assurance 4 x basic salary. Private Health Care for employee/partner/children (After 6 months).
* Car Allowance. Employee Assistance Programme (EAP).
* Cycle to Work scheme.
* On-site parking. Subsidised Canteen.
* Ongoing training and professional development support.
* Opportunities for certification and career progression.
* Access to employee discounts and wellbeing initiatives.
Be part of a collaborative, supportive IT team. Opportunity to influence and improve infrastructure across the business. Real scope to make an impact in a growing a organisation.
If you’re a driven IT ServiceDesk Analyst looking for your next challenge, we’d love to hear from you.
Pay: £32,000.00 per year
Benefits:
* On-site parking
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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