Fostering Engagement Officer

Contract: Full-Time - Permanent

Location: Bromsgrove

Salary: Up to £24,000 depending on experience

At Polaris , we are proud to be one of the UK’s leading communities of children’s service providers. For over 30 years, we have passionately improved the lives of young people through our independent fostering and adoption agencies, as well as our education, residential, and bespoke children’s services. Our nurturing community is dedicated to achieving the best outcomes for every child in our care. We believe in the potential of our children, families, and staff, and we’re ambitious for their futures!

Are you a highly motivated individual with a passion for making a difference? We are seeking a Fostering Engagement Officer to join our established Enquiries Team. In this pivotal role, you will be the first point of contact for individuals interested in becoming foster carers, guiding them through their initial steps in the process.

With your friendly and confident telephone manner, you will connect with individuals through calls and live chat, ensuring they feel supported and valued. Your excellent verbal communication skills will help you build strong relationships while navigating sensitive topics with professionalism and care.

• Respond to all enquiries, building rapport with potential foster carers.
• Make proactive outbound contact via phone calls, emails, and texts to engage applicants.
• Conduct initial screening calls to highlight applicants’ transferable skills.
• Guide applicants through the benefits of fostering with the Polaris Group.
• Provide further information and respond to queries promptly.
• Build strong, trusting relationships through empathetic communication.
• Navigate sensitive topics and challenging conversations with care.
• Promote virtual information events and monitor attendance.
• Maintain accurate records on the CRM system.
• Complete daily administrative tasks to support the enquiries and recruitment team.
• Multi-task and prioritize workload effectively in a fast-paced environment.
• Work flexibly to meet business needs, including one evening per week.

• Prior knowledge of fostering and the standard foster carer recruitment process is advantageous.
• Experience in a customer service environment is a plus.

• 30 days of Annual Leave (rising to 35 days with length of service) + Bank Holidays.
• Company Pension and Life Assurance.
• Employee Discount Scheme.
• Free On-Site Parking.

We are an Equal Opportunities employer and committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment.

Join us in making a difference! We can’t wait to meet you!