Client Program Manager (Incentives & Engagement)

Summary

We’re hiring a Client Program Manager to take ownership of the day-to-day execution of our incentive and engagement programs. This role focuses on running programs smoothly, managing operational requests, tracking performance, and turning program data into clear, actionable insights for clients.

Success in this role means client programs operate with minimal friction, reporting is consistent and insightful, and performance trends are identified early—before they become issues. Within the first few months, this person should be independently managing programs, preparing QBRs, and reducing the operational load on the broader team.

This role is a critical part of our operating model. It sits between client strategy and program delivery—allowing our VP of Growth & Customer Success to focus on strategic initiatives while ensuring programs are executed and optimized at a high standard.

A role for someone who likes running complex programs and making them perform.

VIBE designs and operates incentive and engagement programs for sales teams and partner networks. These programs influence behaviour across thousands of participants and generate large volumes of performance data.

They only work when they are well run.

We are hiring a Client Program Manager to take ownership of the operational side of our client programs—ensuring they run smoothly, stay accurate, and continuously improve based on performance data.

This role is not customer support. It is not pure relationship management.

It is about owning programs, managing moving parts, and turning data into insight.

If you like bringing structure to complexity and figuring out what program performance is really telling you, this role will suit you.

What you’ll own

You will manage the day-to-day execution and performance monitoring of client incentive programs.

Program Operations

• Own program updates, configuration changes, and operational requests
• Coordinate with internal teams (design, technology, rewards)
• Track deliverables and ensure requests move through production
• Maintain program accuracy, structure, and documentation

Program Performance & Analysis

• Monitor participation and engagement metrics
• Identify trends, anomalies, and performance issues
• Maintain reporting dashboards and performance summaries
• Translate data into clear observations

Client Reporting & QBRs

• Prepare monthly performance summaries
• Build QBR presentations and analysis
• Identify opportunities to improve engagement and participation
• Support strategic recommendations with data

What success looks like

Within the first few months:

• Client programs run smoothly with minimal operational friction
• Reporting and performance insights are delivered consistently
• QBR preparation is structured and proactive
• Internal teams are coordinated without escalation

What we’re looking for

This role requires someone who takes ownership without waiting for direction.

You are likely someone who:

• Is highly organized and detail-oriented
• Enjoys working with data and performance metrics
• Can manage multiple moving pieces at once
• Identifies problems early and acts on them
• Communicates clearly and concisely
• Is comfortable working independently as part of a small team

Experience

• 3–6 years in Program Management, Client Success, Account Management, or Marketing/Operations roles
• Experience working with data, dashboards, or performance reporting
• Strong written communication and presentation skills
• Comfortable using spreadsheets and analytical tools

Experience with incentives, loyalty programs, partner marketing, or engagement platforms is preferred.

What this role is not

This role is not customer support, and it is not primarily relationship management.

Most of your time will be spent:

• managing program operations
• reviewing performance data
• preparing reports and insights
• coordinating internally to keep programs running

If you are looking for a sales-focused or relationship-only role, this position will not be a fit.

About VIBE

VIBE helps companies motivate and engage sales teams and partner networks through incentive programs, missions, and gamified engagement experiences.

Our programs combine behavioural mechanics, gamification, and rewards to influence participation and performance across distributed sales ecosystems.

We focus on mid-size programs where operational discipline and insight make a measurable difference.

Quick question for applicants

When applying, please include a cover letter with a short answer to the following:

Describe a program, campaign, or account you managed where you had to track performance data and identify insights or improvements. What did you analyze and what did you recommend?

Please keep your response to 3–5 sentences.

If you want to own programs end-to-end, work with real performance data, and help clients improve how their programs perform, we’d like to hear from you.