People Operations Coordinator - NonVolume

Job Title: People Operations Coordinator
Location: Basingstoke (hybrid working 3 office days per week)
Employment Type: Full Time / 6 Month Fixed Term Contract
Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as our People Operations Coordinator , you’ll play a key part to our success and join us on this exciting motoring journey.

As our People Operations Coordinator, you’ll be at the heart of delivering a high‑quality, consistent HR service for colleagues across the business. You’ll support employees and managers with clear, timely and accurate guidance, ensuring they receive an excellent experience at every stage of their journey with us.

You’ll manage a variety of HR, recruitment and employee lifecycle tasks, working closely with HR partners, line managers and external stakeholders. By following our agreed processes and service standards, you’ll help keep our operations running smoothly and efficiently, building confidence in the People Support & Experience function and contributing to a truly positive workplace culture.

• Administering the full onboarding process, including preparing offer letters and contracts, completing pre‑employment checks to agreed service levels, and delivering end‑to‑end onboarding in line with audit standards.
• Conducting ongoing employment checks efficiently and within required timeframes.
• Processing payroll administration tasks such as starters, leavers, contractual changes and incremental increases.
• Maintaining accurate and up‑to‑date employee records across both digital and paper‑based systems.
• Carrying out general administrative tasks including photocopying, drafting letters, data input, data cleansing and archiving, while supporting the wider People function.
• Entering employee data into the MyHR (SAP SuccessFactors) system accurately, consistently and on time.
• Actioning workflow requests promptly and ensuring smooth completion of People operations tasks.
• Supporting colleagues and managers by ensuring compliance with People policies, standards and processes, and escalating any non‑compliance where appropriate.

• Strong generalist HR/People administration experience, including supporting payroll with accurate data.
• Good verbal, written and numerical skills, with the ability to produce clear correspondence and reports.
• Solid organisational skills with the ability to manage time, prioritise tasks and meet deadlines.
• Confident IT capability, including Microsoft Word and Excel, and experience using HR systems or databases.
• Ability to work independently, using initiative while following established processes and guidelines.
• Well‑developed interpersonal skills and the confidence to work with colleagues at all levels.
• Proven ability to handle confidential and sensitive information appropriately, in line with the Data Protection Act and FCA requirements.
• A good understanding of HR policies and procedures, with experience working effectively as part of a team.

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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