Customer Support ExecutiveSubsidium Managed Solutions • Daventry, England, United Kingdom
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Customer Support Executive
Subsidium Managed Solutions
- Daventry, England, United Kingdom
- Daventry, England, United Kingdom
Über
You will be interested in technology, eager to learn, and a self-starter, enthusiastic to quickly become an expert on our products and processes. You should enjoy spending time working directly with clients in a consultative manner, understanding their requirements and needs, and working with our team to meet those needs in a way that serves the client and our own strategic goals.
As a Customer Support Executive, you will provide ongoing services support to our rapidly expanding customer base and partners, while embedding yourself as part of the team.
*Responsibilities:*
· Provide high-quality customer support via phone, web-based chat, and email as required.
· Manage and prioritise incoming support tickets, ensuring quick and effective resolution of customer cases in line with service level agreements (SLAs).
· Handle customer account and billing queries with clarity, accuracy, and professionalism.
· Triage mobile, software, and general technical issues to determine the appropriate level of support and escalation.
· Perform levels of account management for key customers, building strong relationships and ensuring their ongoing satisfaction.
· Carry out large-scale deployment and configuration of mobile devices with quick turnaround and attention to detail.
· Stay up to date with new product features, industry trends, and platform updates; test and advise on new solutions to emerging customer problems.
· Test new features and functionality for the Mobile Device Management platform, providing feedback and helping shape product improvements.
· Contribute to knowledge-base articles, internal documentation, and best-practice procedures to support team growth and consistency.
· Work collaboratively with team members, sharing knowledge and supporting continuous improvement across the Support function.
· Identify recurring issues or trends and proactively propose process or product enhancements.
· Maintain a customer-first mindset, ensuring a positive experience at every touchpoint.
*Qualifications and Skills:*
· Strong verbal and written communication skills.
· Good interpersonal and analytical skills.
· Proven ability to manage multiple projects at a time while paying close attention to detail is desirable.
· Quickly and accurately determine the cause of customer issues.
· Intelligence, motivation, and a team player attitude.
· Bright, high-energy individual, with a passion to learn and contribute.
· Good computer knowledge and proficient with Microsoft Office applications.
· Detail-oriented, able to keep track of lots of data effectively.
· Able to absorb new concepts and technologies quickly.
· Able to multi-task and manage priorities.
· Think with a clear mind and deliver useful solutions where required.
· Ability to manage multiple, concurrent client implementations.
· Stay abreast of developing platform features.
· Ability to work as an effective team member.
This role is ideal for individuals passionate about delivering outstanding customer support while continuously developing their professional skills.
Job Types: Full-time, Permanent
Pay: £26,000.00-£28,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company pension
* Discounted or free food
* On-site gym
* On-site parking
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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