Insurance Office Assistant

Job Description

The Luke Ortgessen Agency with COUNTRY Financial is hiring a Licensed Insurance Customer Service Representative to join our high-performing team in Littleton, Colorado.

Backed by the strength of COUNTRY Financial, a trusted company founded in 1925, our agency has spent more than 25 years helping clients protect what matters most. We are a tight-knit, three-person team that values collaboration, accountability, learning, and exceptional customer service.

Were looking for a licensed insurance professional who thrives in a fast-paced, team-oriented environment and enjoys helping people, solving problems, and supporting both client service and sales efforts. This is a great opportunity to join a respected local agency with a strong reputation, a positive work environment, and the flexibility of a hybrid schedule.

Compensation: $52,000$65,000 per year, based on experience

Schedule: Hybrid 3 days in office / 2 days remote

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Flexibility with Work Location (Hybrid Optional)

Fun & Friendly Co-workers

Bonus Opportunities

Continuous Learning And Development

• This position will involve providing excellent service to our existing clients. Duties to include quoting, reviewing and recommending coverages. As well as written and oral communication with our clients to service their insurance needs.
• Customer Support Respond to client inquiries via phone, email, text, or in person with timely and accurate resolutions.
• Issue Resolution Identify client needs and provide solutions or escalate to the appropriate department
• Product Knowledge Stay up to date on company processes, products, and services to offer relevant information
• Problem Solving Handle customer concerns with professionalism and empathy, turning challenges into positive experiences
• Collaboration Work closely with team members to ensure a seamless customer experience

• A Property & Casualty insurance license is required.
• Ability to thrive in a fast-paced, team-oriented environment
• A passion for delivering exceptional customer service
• Strong communication and organizational skills
• A strong work ethic and attention to detail
• A problem-solver who enjoys helping people find solutions