Team Lead

Job Description

Job Title: Team Lead
Reports to: Club Manager
Status: Full Time/Supervisor/Non -Exempt
Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience.
Essential Duties and Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answering phone calls in a polite and friendly manner to assist with questions or concerns.
  • Taking info calls.
  • Assist in member check-ins, sign-ups, cancellations, and updating member