Über
Position Summary
The Junior Systems Administrator supports the stability, security, and performance of Lynn Community Health Center's IT infrastructure. This role works closely with the Systems Administrator to manage servers, networks, cloud services, and enterprise systems supporting onsite and remote users across clinical and administrative environments throughout the organization. The Junior Systems Administrator assists with system maintenance, monitoring, troubleshooting, and implementation of infrastructure solutions while developing deeper technical expertise.
Information Technology Services (ITS): The Information Technology Services (ITS) team provides the technological backbone for Lynn Community Health Center, with a focus on maintaining and enhancing the organization's ITS infrastructure, ensuring smooth operations, and delivering reliable support.
Duties & Responsibilities: Assist in the administration, maintenance, and monitoring of Windows servers, virtual environments, and cloud platforms (e.g., Microsoft 365, Azure, AWS). Support Active Directory, Group Policy, DNS, DHCP, and identity management systems. Work collaboratively with the Systems Administrator to implement and maintain network infrastructure, including switches, firewalls, VPNs, and wireless systems. Monitor system performance, backups, and alerts; proactively identify and resolve issues to ensure system availability and reliability. Participate in patch management, vulnerability remediation, and system hardening efforts to maintain a secure environment. Assist with deployment, configuration, and lifecycle management of servers and enterprise applications. Troubleshoot escalated technical issues from the support team, providing advanced technical resolution. Support endpoint management solutions (MDM, endpoint protection, patching tools) and ensure compliance across devices. Maintain documentation for systems, configurations, procedures, and disaster recovery plans Collaborate with cross-functional teams on infrastructure-related projects and initiatives. Assist in maintaining backup and disaster recovery systems and participate in recovery testing. Ensure security best practices are followed, including access controls, auditing, and incident response support. Provide occasional after-hours support for maintenance, upgrades, or critical incidents. Continue developing technical skills and certifications relevant to systems administration. Basic Qualifications:
Bachelor's Degree in Computer Science, Information Technology, or related field, or equivalent experience. 1-3 years of experience in IT support, systems administration, or related role. Foundational knowledge of Windows Server environments and virtualization technologies. Experience with Active Directory, Microsoft 365, DNS, and DHCP. Basic understanding of networking concepts (TCP/IP, VLANs, VPNs, firewalls). Familiarity with endpoint management and security tools. Ability to troubleshoot technical issues methodically and effectively. Ability to travel to multiple sites throughout Lynn, Salem, and Peabody, MA. Desired Qualifications Experience with cloud platforms such as Microsoft Azure or AWS. Experience with scripting or automation (PowerShell preferred). Knowledge of backup and disaster recovery solutions. Experience in a healthcare IT environment. Familiarity with compliance standards such as HIPAA. Strong communication skills with the ability to collaborate with both technical and non-technical stakeholders. Core Responsibilities:
Respect and maintain patient confidentiality in all aspects of care including use of electronic information. Treat all patients in a welcoming and professional manner. Demonstrate professionalism by appropriate attire, attendance, attitude, and behavior within the clinical setting. Contribute to the team effort by supporting all team members and maintaining an open and positive attitude. Welcome new employees and students to the team by assisting with their orientation to the team and mentoring them, as requested. Comply with all health center policies and procedures. Customer Service:
Demonstrates an understanding of customer service principles by successfully completing on-line Customer Service training. Utilizes the principles of customer service when interacting with patients/clients, team members and staff from other departments. Appropriately handles or seeks support when customer service breakdowns occur. Cultural Competence: Demonstrates knowledge of culture by successfully completing the on-line training on Cultural Competence. Utilizes an appreciation of and respect for diversity when interacting with patients/clients, team members and staff from other departments. Responds appropriately or seeks support when confronted with cultural biases or conflicts. Physical and Mental Requirements:
Work is performed in an office environment and requires the ability to move around in the office, enter and retrieve data from an electronic system, and operate office equipment. Ability to move tools and materials weighing less than 10 pounds from one location to another. This position requires the individual to wear and work in personal protective equipment. Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that engenders confidence and trust. Ability to work effectively and efficiently in high stress and conflict situations. Ability to simultaneously address multiple complex problems. Ability to work and sustain attention with distractions and/or interruptions. Ability to interact appropriately with a variety of individuals including customers/clients. Ability to deal with people under adverse circumstances. Ability to work as an integral part of a team. Ability to maintain regular attendance and be punctual. Ability to understand, remember and follow verbal and written instructions. Ability to complete assigned tasks without direct supervision. Ability to exercise independent judgment and make decisions. Ability to perform under stress and/or in emergencies. Special Requirements:
The essential duties of this position may present risk of exposure to airborne infection, body fluids, and blood borne pathogens. Annual BBP Training is required. Up to date immunization and annual TB screening is required. COVID19 Vaccine or approved exemption is required Hepatitis B vaccine and annual flu immunization are strongly recommended. Results of a Background Check Inquiry must be acceptable under health center standards.
Supervision Received:
Director of Digital Solutions
Supervision Exercised:
None
______________________________________________ ___________________
Employee Signature Date
______________________________________________ ____________________
Supervisor Signature Date
Lynn Community Health Center (LCHC) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability or veteran status. In addition to federal law requirements, LCHC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
In addition, LCHC complies with the Americans with Disabilities Act (ADA). All applicants and incumbents who become disabled under the Americans with Disabilities Act must be able to perform the essential job functions) either unaided or with the assistance of a reasonable accommodation to be determined through an interactive process with management on a case-by-case basis.
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.