IT Applications Opertations Analyst
Pacific Gas And Electric Company
- United States
- United States
Über
Job Category: Information Technology
Job Level: Individual Contributor
Business Unit: Information Technology
Work Type: Hybrid
Job Location: Oakland
Department Overview
The Information Technology (IT) organization designs, develops, operates and maintains the technology and telecommunications systems that enable PG&E to meet its commitment to providing safe, reliable and affordable service to customers.
IT partners with the business by increasing capabilities through the development of additional functionality, implementing new technologies, reducing costs, increasing productivity, and facilitating organizational and business effectiveness through enabling technologies.
Position Summary
This job is represented by Engineers and Scientists of California (ESC) and is subject to collective bargaining.
This position is hybrid, working from your remote office and your assigned work location based on business need. There will be occasional meetings in the Oakland General Office or San Ramon.
The Career IT Application Operations Analyst conducts basic and intermediate tasks under direction of a more senior Application Operations Analyst. Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks. Applies technical skills to resolve application and data related problems of well-defined scope as specified by procedural guidelines or under direction of a more senior Application Operations Analyst. Escalates to more experienced resources on unusual or more difficult problems. Fields a broader range of assignments and may be asked or to develop solutions. Individuals may begin to be responsible for scoping work. Follows existing Application Development Frameworks, Coding Guidelines and Database Standards when developing.
PG&E is providing the hourly rate range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual hourly rate paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, collective bargaining agreement, and internal equity.
Under the terms of the collective bargaining agreement, the starting hourly rate range for this position is $46.40 to $51.63, subject to collectively bargained wage increases.
Job Responsibilities
Is able to perform all the duties of the Associate IT Applications Operations Analyst, and in addition:
Analyzes existing SmartMeter application interfaces and tools, prepares logical models and procedures, creates SQL code and scheduling scripts, and tests/debugs the application interfaces and tools. Diagnoses, isolates and corrects data and performance faults in the systems involved. Prepares and obtains approval of system and development documentation. Executes planned and ad-hoc corrective maintenance to sustain continuous system operations. Analyze, evaluate, debug and diagnose bugs, incidents and exceptions in existing SmartMeter applications, interfaces, processes, and procedures. Identify and correct any discrepancies in the data collected, reported and processed in the SmartMeter systems. Interacts with users, business stakeholders and team members, typically discussing and reporting progress of requests and individual incidents. Executes quality control tasks as directed. Provide oversight for the 24-hour clock packages processing to ensure timely bill delivery as agreed to with Meter to Cash Customer Care organization metrics and service level agreements. Provide back up support and recommendations for failed processing related to the 24-hour clock packages to be processed timely to ensure customer web presentment and bill print of accurate usage file data Develops conversion and implementation plans. Assist in the definition, development, and documentation of SmartMeter systems' business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments. Proposes enhancements to procedures, processes and tools based on experiences with current methods. Provide timely, professional, straight forward (non-technical) communications May also interact with suppliers and contractors when warranted.
Qualifications
Minimum: Bachelors Degree in Computer Science, Business or equivalent experience 3 years experience designing, deploying, troubleshooting applications, infrastructure technologies, operations support and analysis experience. Experience with design and deployment of large scale and complex infrastructure-application systems. Desired:
Has familiarity and working knowledge of infrastructure components such as Linux servers, Networks, Backups and Oracle databases. Has a working knowledge of the technical components of the job. Has intermediate to advanced knowledge of key PG&E applications, processes, and the technologies in use. Has excellent written and verbal communications skills. Is able to work and communicate across multiple departments. Purpose, Virtues and Stands
Our
Purpose
explains "why" we exist:
Delivering for our hometowns Serving our planet Leading with love Our
Virtues
capture "who" we need to be:
Trustworthy Empathetic Curious Tenacious Nimble Owners Our
Stands
are "what" we will achieve together:
Everyone and everything is always safe Catastrophic wildfires shall stop It is enjoyable to work with and for PG&E Clean and resilient energy for all Our work shall create prosperity for all customers and investors
More About Our Company
EEO Pacific Gas and Electric Company is an Equal Employment Opportunity employer that actively pursues and hires a workforce that reflects the hometowns we serve. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability status, medical condition, protected veteran status, marital status, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information or any other factor that is not related to the job.
Employee Privacy Notice
The California Consumer Privacy Act (CCPA) goes into effect on January 1, 2020. CCPA grants new and far-reaching privacy rights to all California residents. The law also entitles job applicants, employees and non-employee workers to be notified of what personal information PG&E collects and for what purpose. The Employee Privacy Notice can be accessed through the following link:
Employee Privacy Notice
PG&E will consider qualified applicants with arrest and conviction records for employment in a manner consistent with all state and local laws.
Sprachkenntnisse
- English
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