Über
Are you a hands-on IT professional who enjoys solving real-world business problems? Do you thrive in fast-paced environments where no two days are the same?
SkyViewTek , a growing IT consulting firm serving small to mid-sized businesses across the Greater Philadelphia and tri-state area, is hiring
a Level 2 Network Engineer .
This is a highly client-facing, hands-on technical role. You'll work directly with business clients, deploying devices, troubleshooting systems, strengthening cybersecurity, and ensuring infrastructure runs smoothly. If you're looking for challenges, growth, and the opportunity to make a measurable impact, we'd love to meet you.
This is a full-time, Monday-Friday (40 hours/week) position providing on-site and remote IT support to business clients. This role requires occasional local travel to client sites and to our Malvern, PA office.
You will: Respond to client tickets Provide face-to-face and remote support Track and document your time and work within our ERP/ticketing system (ConnectWise) Embrace all things Microsoft. Important Requirements:
Must reside within 30 miles of Malvern, PA Must have a reliable vehicle to transport equipment and travel to client locations Must be able to lift up to 50 lbs Must pass a background check and drug test This is NOT a remote-only role Compensation
Salary Range:
$70,000 - $80,000 Paid Time Off Matching IRA contribution Health Insurance Mileage Reimbursement
Responsibilities
• Respond to IT support requests and provide timely solutions • Install, configure, maintain, and troubleshoot computer systems and software • Configure and deploy Windows 11 laptops/desktops and Microsoft Office • Set up new user accounts, reset passwords, and manage permissions • Manage tickets via monitoring dashboards (ConnectWise, Automate) • Maintain detailed daily time tracking for client tasks • Support and maintain cybersecurity tools and solutions • Ensure proper data security measures are implemented • Document technical processes and procedures and recommend improvements • Demonstrate initiative to learn new tools and take on new projects • Perform additional technical duties as assigned
Qualifications
Level 2 - Network Engineer Requirements • Network architecture (TCP/IP, DHCP, DNS) • Server hardware & virtualization (HP, Dell, Hyper-V) • Active Directory, Azure, Domain Controllers • Microsoft Entra ID (Azure AD): users, groups, roles, conditional access, authentication policies • Integration of Entra ID with Microsoft 365, SharePoint, Teams, Intune, and third-party applications • OneDrive & SharePoint administration • SonicWall firewall configuration • Wireless Access Point (WAP) management • Backup technologies
Required Qualifications • Hands-on experience with Microsoft Intune, AutoPilot, and Entra for deployment and troubleshooting is preferred • Strong face-to-face and phone-based customer support skills • Ability to manage and escalate tickets effectively • Experience with ConnectWise or other ticketing system (preferred but not required) • Familiarity with remote tools such as ScreenConnect or QuickAssist (preferred) • Associate's Degree (or higher) preferred but not required
Sprachkenntnisse
- English
Hinweis für Nutzer
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