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Sr. Desktop Support Analyst
Police & Fire Federal Credit Union
- United States
- United States
Über
The Senior Desktop Support Analyst will be responsible for day-to-day operational functions of the EUC Team to include but not limited to: computer builds, IT equipment decommissioning & disposal and change control submissions. Senior Desktop Support Analyst must promote corporate values of member service, teamwork, commitment and performance in a professional manner.
Major Responsibilities
Administration of all EUC Processes: Application Support for Windows OS and numerous 3rd party applications Revising and updating IT departmental procedures Central point for daily monitoring\processing of hardware within PFFCU Hands on knowledge with SCCM packages, deployments & OSD Work close with security team Support MFA Support ITMs & TCRs Play a major role in branch openings Support Debit Card printers Experience with MS Forefront\End Point protection Knowledge\hands on experience in Active Directory General knowledge of Exchange Taking ownership of service requests and working them through the entire process within PFFCU Participating in key process improvements When appropriate engaging outside contractors with proper technical expertise Working within the escalation process\procedures through all levels of support within PFFCU Patch Management & Vulnerability Remediation Management On-Call coverage Assist in DR Testing Additional Responsibilities
Network-Infrastructure Monitoring-Alerts Need to be technical current in EUC tools, utilization and alerting. Verify scheduled jobs have been completed Primary responsibility for Virus and UWP alerts Processing daily, weekly and monthly jobs as scheduled. Paying very close attention to all the details to avoid processing errors Provide coordination\escalation and hands on work with internal EUC Team by answering internal staff calls and tickets covering various daily processing problems Assist in documenting internal support processes and procedures Implementing and enforcing system and data security measures Working closely with all teams in technology on projects of all scopes, including complex and cross-functional efforts Ensuring timely completion of projects and deployments Travel to PFFCU locations Other duties as assigned Major Qualifications
5+ years of experience with NOC\Desktop Support (Level 2 and 3) Bachelor's degree in technical field preferred; IT related certifications a plus Must possess excellent customer service skills and be able to work independently and with a team in a highly customer-focused environment Operating System Deployment Experience Solid understanding of Windows desktops/laptops, GPOs, Windows Printing, Virtual Machines Basic understanding of VPN Connections, PowerShell Must understand SLA's (Service Level Agreements) and where applicable discuss and review within the team\end user. Excellent organization and time management skills Ability to work under self-guided timelines and direction Effective written and verbal communication skills Knowledge of monitoring technologies\methods relating to IT Strong understanding of IT Systems as well as strong technical aptitude and problem-solving skills are needed to perform this job successfully Strong project skills required, specifically the ability to maintain focus and complete projects with multi-month timeframes Ability to handle multiple projects at the same time Ability to think logically and visualize abstract concepts Ability to work under pressure Ability to work varying hours. Sometimes includes evening and additional weekend work
#PFFCUBO
Sprachkenntnisse
- English
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