Fraud Operations Specialist (m/f/d)

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

As a Fraud Operations Specialist (m/f/d), you will be managing chargebacks, monitoring fraudulent activity, and supporting prevention efforts across multiple markets. As part of a diverse, international team, you’ll collaborate across regions, share best practices, and help drive a unified approach to fraud prevention worldwide.

• Keep the high-risk orders review list clear of pending reviews daily
• Identify and cancel fraudulent or suspicious orders, reducing the financial impact for the company
• Recognizе fraud patterns in a timely manner to help enforce effective fraud prevention measures
• Active monitor chargeback rate and bank alerts and escalating to relevant stakeholders when needed
• Support the customer service team with any risk-related queries
• Proactively suggest, implement and refinе fraud-preventing static rules
• Handlе chargeback, supporting fraud data-related internal queries and dispute representment processes

• Minimum of 1 year experience in the global e-commerce payment/fraud industry of a medium-sized company
• Fluency in English is mandatory (C1 level)
• Accurate and timely data entry skills with attention to detail
• Ability to multitask in a fast-paced environment while still meeting deadlines
• Strong verbal and written communication skills in English, ensuring clarity and mutual understanding
• Demonstrated initiative in researching, resolving issues, and driving processes improvements
• Team player with a positive attitude
• Proficiency in MS Office applications, including Excel, Word, and PowerPoint

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.

As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you!