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Please view a short video about our company here, AdvanSix Video. For more information on AdvanSix, please visit our website at http://www.advansix.com
Why work at AdvanSix? • We provide benefits that are industry competitive and focused on employee well-being • Total Rewards program includes a competitive compensation, health, dental, vision & wellness programs, paid vacation, 401K with company matching, health savings programs, disability & life insurance, employee assistance program • Tuition reimbursement for continued education, certifications, training, and development • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
Position Summary: The Desktop Support Intern provides on-site desktop and technical support to users and reports to the IT Support Manager. This role supports day-to-day end-user technology needs under the guidance of senior support staff.
Duties and Responsibilities :
Provide basic hardware, software, and application support across common end-user platforms (Windows PCs/laptops and mobile devices) with guidance as needed Monitor and respond to help desk requests from employees, providing problem resolution via phone, email, remote access, and in-person support Prepare, image, and deploy end-user hardware (desktops, laptops, peripherals) and assist with mobile device setup Assist with printer deployment, troubleshooting, and basic supply coordination Help maintain accurate IT asset inventory and track hardware assignments Assist with support for mobile devices and related services Provide basic assistance with network connectivity issues and coordinate with infrastructure teams for on-site support as needed Assist with user account and access tasks (e.g., password resets and group membership changes) under supervision Update tickets and assignments according to established procedures Clearly communicate problems, issues and potential solutions to team members, colleagues and organizational administration as needed Basic Qualifications:
Currently enrolled in an accredited undergraduate or graduate college/university program in Information Technology, Information Systems, Computer Science, or a related field
Undergraduate students should be at a junior or senior class level
Basic familiarity with Windows and Microsoft 365 (coursework, labs, or personal projects acceptable) Strong customer service mindset with a willingness to learn and take direction Additional Qualifications:
Excellent interpersonal and communication skills to work with users, fellow teammates and management Demonstrated organizational and time management skills Demonstrates analytical and problem-solving skills Demonstrated commitment to following-up and following-through to ensure all break/fix and project assignments are completed timely and quality fashion Demonstrated customer service skills Ability to implement process improvements Familiarity with Microsoft Office / Microsoft 365 and Windows 10/11 Must be able to function as part of a team providing a high level of quality service to clients
The salary for this role is pay up to $25.00 an hour
We offer a range of market-competitive total rewards that include periodic pay rate adjustments based on market competitiveness. Hired applicants will be eligible for paid holidays, paid time off including vacation, eligibility to purchase company stock, tuition reimbursement, and a 401K with a competitive company match. Certain roles may be eligible for discretionary financial benefits such as incentive pay, equity awards, and participation in a deferred compensation plan.
Hired applicants will be eligible for medical, dental and vision insurance, flexible spending and health savings account eligibility, employer-provided short term disability benefits, eligibility to purchase long term disability benefits, employer-provided basic life insurance and eligibility to purchase voluntary life coverages.
The pay range, incentives and benefits listed above are general guidelines only and not a guarantee of total compensation or benefits. The final offer will depend on multiple factors, including but not limited to, the responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as the job location, applicability of a collective bargaining agreement, length of service, internal equity, and alignment with market data. The incentive pay is dependent on your role, business results and individual performance. All aspects of total rewards offered are subject to the terms and conditions of the specific plans.
At AdvanSix, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past work experience doesn't perfectly align with every qualification in the job posting, we encourage you to still apply. You may just be the right candidate for this or other roles.
AdvanSix is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected classification.
To all agencies: Please, no phone calls or emails to any employee of AdvanSix about this opening. All resumes submitted by search firms/employment agencies to any employee at AdvanSix via-email, the internet or in any form and/or method will be deemed the sole property of AdvanSix, unless such search firms/employment agencies were engaged by AdvanSix for this position and a valid agreement with AdvanSix is in place. In the event a candidate who was submitted outside of the AdvanSix agency engagement process is hired, no fee or payment of any kind will be paid.
Sprachkenntnisse
- English
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