IT Support Specialist

Job Description

About Us

We are a dynamic and growing building systems engineering firm dedicated to enabling our clients to do great things through transformative engineering. As we continue to expand, we are looking for a proactive IT Coordinator to join our team and support our technology efforts.

Job Description

We are seeking an IT Coordinator who is a proactive, hands-on doer. This individual will be responsible for supporting all aspects of our IT infrastructure, including hardware, software, and production software unique to our industry. The ideal candidate is customer service focused, thrives in a collaborative environment, and is ready to take on the challenge of supporting IT in a growing company.

Key Responsibilities

• Customer Service: Act as the primary point of contact for IT support requests. Provide exceptional customer service to staff, troubleshooting and resolving technical problems in a timely and effective manner.
• Hands-On IT Management: Take a proactive approach in maintaining end-user, including workstations and conference room AV. Complete hardware and software installations, updates, and maintenance.
• Collaborate with IT Partner: Serve as a liaison with our external IT partner to maintain the company's IT infrastructure, including our servers, networks, and firewalls.
• Software Oversight: Manage and oversee all software applications and allocate licenses. Manage user accounts, permissions, and access controls. Ensure software is up to date.
• IT Resource Management: Manage the company’s IT resources. This includes maintaining an accurate inventory of IT assets and overseeing the check-in/check-out of shared IT assets (e.g., cameras). Support the implementation and maintenance of associated policies, procedures, and processes.
• Security and Compliance: Ensure compliance with IT policies, security protocols, and industry standards to protect company data. Manage data backups and system updates. Educate staff on cyber-security best practices.

Qualifications

• High School Diploma and relevant IT certifications, or equivalent work experience. Associate degree or bachelor's degree preferred.
• Strong customer service orientation with the ability to communicate technical information to non-technical users both written and verbally.
• Understanding of IT infrastructure, including hardware, software, networking, and security.
• Comprehensive knowledge of Microsoft Office applications and Windows operating systems.
• Experience with scripting (e.g., PowerShell, Python) is a plus.
• Experience using Active Directory to manage users and devices.
• Tenacious problem-solving skills and the ability to execute plans effectively.

Why Design Engineers?

Professionally, we’re large enough to give you the opportunity to work on award-winning, nationally recognized projects while advancing your career in a stable, growing company. Culturally, DE likes to support our proactive, collaborative, and tenacious talent by fostering a healthy work-life balance. Like we always say, we want you to work to live, not live to work. We value long-term relationships, and you’ll see this value reflected in how we treat our partners, clients, and the people we hire.

DE is a full-service engineering consultant firm. We’re energized by complex building systems and driven to create high-performance solutions for our clients. Check out our portfolio and learn more about the amazing work we do.

How to Apply: Interested applicants should visit our careers page and apply today.