Sales Support Specialist
Benjamin Moore & Co
- Montvale, New Jersey, United States
- Montvale, New Jersey, United States
Über
ID
2026-2298
Category
Customer Service
Position Type
Corp Hourly
Remote
No
Starting From
USD $25.80/Hr.
Maximum Pay Range
USD $33.10/Hr.
Shift Time
40
Overview
At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all.
Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.
Click here to see how you can paint your future!
Our Sales Support team members represent the Benjamin Moore brand by creating best-in-class support experiences. The ideal candidate will have a passion for people and will maintain a positive, empathetic, and professional attitude. They will be adaptable, mindful, and humble. We are looking for someone who can work cohesively with sales, customers, and colleagues from diverse backgrounds to achieve a common goal.
Responsibilities
On the front lines with Field Sales and Logistics, acting as the voice of Benjamin
Develop relationships with Field Sales and Logistics teams as well as customers over the phone, email, Obtain and evaluate relevant information to handle inquires and Knowledgeable and consistent handling of inquiries related to orders, delivery issues, pricing, job quote program, Specials, Market programs, promotions, company policies and related information. Prioritize and manage multiple tasks simultaneously in a fun, office Expertise in Benjamin Moore product portfolio, color tools and competitor Works closely with all the Tools and Reporting to ensure efficiency and productivity is Ensure team performance data is being tracked and Ensures that escalated issues are addressed appropriately and completely in a timely Assists with cross functional departmental questions/issues. General understanding of accessing and creating/executing SAP and/or Data Warehouse look-ups and Uses CRM to assist with logging fields sales complaints as Knowledgeable with other support systems such as Manhattan Warehouse Management System, Microsoft CRM and Assist with retailer marketing: MAC marketing access center, Ansira Co- Op, and customer creative requests. Other duties as assigned
Qualifications
Undergraduate degree or equivalent 5+ years in a fast-paced, high-volume contact center Expertise in contact center operations, software and processes along internal tools and operating Excellent product Understanding of the retail paint Understands the field sales Superior knowledge with company systems including, Microsoft Office and Effective interpersonal skills, relationship building and communication Ability to analyze situations and identify opportunities for Effective decision making and problem solving Must be self-motivated and Effective time management Flexibility in adapting to changing Physical Requirements Prolonged periods of sitting at a desk working on a computer. Ability to lift up to 15 occasionally (e.g. files, boxes of documents). Frequent use of hands and fingers for typing, writing, and handling Visual activity required for reviewing documents, spreadsheets, and computer Occasional standing, walking, and reaching within the office Ability to travel occasionally for audits, training or compliance-related meetings as needed
Pay Range
USD $25.80 - USD $33.10 /Hr.
Sprachkenntnisse
- English
Hinweis für Nutzer
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