Assistant Guest Experience Manager

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

JOB SUMMARY 

The Guest Experience Assistant Manager – Bell & Ambassadors supports the daily operations of the Ambassadors team at Estate Yountville, ensuring a seamless and elevated guest arrival, departure, and in-stay experience. This role is responsible for leading a service-focused team that sets the tone for every guest touchpoint with warmth, grace, and authenticity. From greeting and valet support to luggage handling, transportation coordination, and thoughtful welcome gestures, this leader ensures Estate Yountville lives up to its reputation as the most memorable and gracious experience in the valley.

ESSENTIAL JOB RESPONSIBILITIES

• Team Leadership & Training
• Lead, coach, and motivate the Bell & Ambassador team to deliver anticipatory, personalized guest service with poise and kindness.
• Provide regular feedback and ensure team members are well-trained on property standards, etiquette, safety, and local knowledge.
• Manage scheduling, payroll review, and daily shift coverage for bell and ambassador shifts.
• Conduct daily pre-shift briefings and weekly performance check-ins.
• Partner with HR and department heads on recruiting, onboarding, and training new team members.

REQUIRED QUALIFICATIONS

• Minimum 2 years of hospitality experience in a luxury or lifestyle environment, with 1+ years in a supervisory role preferred.
• Exceptional communication, guest service, and problem-solving skills.
• Valid driver’s license with clean driving record; comfortable driving guest vehicles and golf carts.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• Physical ability to lift and transport luggage and perform outdoor tasks in varying weather.
• Bachelor's degree

Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Estate Yountville is an equal opportunity employer.

(Minorities/Females/Disabled/Veterans)

Compensation details: Yearly Salary

PI5c b82a-