IT Engineer (Level 2 – Support Desk & Field)ITCS • Dorchester, England, United Kingdom
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IT Engineer (Level 2 – Support Desk & Field)
ITCS
- Dorchester, England, United Kingdom
- Dorchester, England, United Kingdom
Über
*Salary: £25,000 – £35,000*
*Location: Dorchester – Poundbury Office*
*Job Type: Full-time, Permanent*
For full job advert – please visit our website: https://www.itcs.co.uk/company/careers/
*Who are ITCS?*
At ITCS, we operate from our HQ in South Wales and our southern office in Dorchester, supported by a growing team of remote engineers across the UK.
We deliver IT, Cyber Security, Telecoms, and Digital services nationwide, and we’re focused on building a flexible, modern workforce without compromising on team culture or support.
*The Role*
This is a varied, hands-on role combining service desk support and field engineering, based from our Poundbury office.
You’ll support customers remotely and on-site, working across IT systems and telecoms platforms - ideal for someone looking to build real-world experience and progress into a senior role.
_Benefits of Level 2 Engineer_
* Competitive salary with annual reviews, plus bonus and commission opportunities
* 25+ days holiday (increasing with service), plus your birthday off and Life Event Days
* Fully funded certifications and a clear progression pathway into Level 3 and beyond
* Access to Perkbox, wellbeing support, gym contribution, and counselling services
* Flexible, remote-first working with a strong team culture and regular company events
_Requirements of Level 2 Engineer_
* Minimum 2 years’ experience in an MSP or fast-paced IT support environment
* Strong technical knowledge of Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD)
* Experience supporting Windows 10/11, user/device management, and endpoint troubleshooting
* Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs)
* Experience with RMM tools and service desk/ticketing systems
* Exposure to VoIP/telecoms systems and basic infrastructure troubleshooting
* Strong communication skills with the ability to manage workload independently
_Responsibilities of Level 2 Engineer_
* Provide 2nd line remote support via the service desk across a wide customer base
* Diagnose and resolve issues across Microsoft 365, endpoints, networks, and user environments
* Support and maintain cloud systems, user accounts, and security policies
* Assist with telecoms and VoIP-related support queries
* Escalate complex issues to Level 3 engineers, collaborating through to resolution
* Maintain clear documentation, accurate ticket updates, and contribute to the knowledge base
*Working Hours*
* Monday to Friday
* 37.5 hours per week
*Eligibility Criteria*
To be considered for this role, applicants must:
* Be prepared to complete a DBS check as part of the induction process.
* Be based in the UK and able to commute to our Poundbury office
* Have full right to work in the UK (we do not offer visa sponsorship)
* Provide accurate and verifiable employment history
We reserve the right to withdraw applications that do not meet these criteria.
ITCS is an equal opportunities and Disability Confident employer. We welcome applications from all backgrounds and are happy to make reasonable adjustments throughout the recruitment process.
Job Types: Full-time, Permanent
Pay: £25,000.00-£35,000.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
* Referral programme
* Store discount
Ability to commute/relocate:
* Dorchester: reliably commute or plan to relocate before starting work (required)
Application question(s):
* When are you available to start?
Experience:
* IT Support: 2 years (required)
Licence/Certification:
* Driving Licence for more than two years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
Application deadline: 07/04/2026
Expected start date: 06/05/2026
Sprachkenntnisse
- English
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