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Systems Administrator 1 691612
Location: Atlanta, GA Onsite
Duration: Long-Term
System Admin level I Responsibilities and Duties
• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Record, track, and document the help desk request problem-solving process including actions taken
through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Responsible for troubleshooting o365 and submitting tickets to DPH through portal
• Assist new hire training for basic IT needs.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Heavy use of Windows and Mac OS devices
• Assist network engineers with the installation, configuration and ongoing support of software , computers
and applications Installation for various computer applications and programs.
• Create and update documentation
• Create documentation for staff for training purposes
• Resolve Tier 1 support tickets
Minimal Education/Certification Requirements
• Bachelor's Degree in Computer Science, or Associate Degree plus two years of tech support experience,
• or three plus years tech. support experience.
• A+ and Net+ Certification or equivalent required.
• Experience using a Ticketing system
• Experience providing support via remote tools
• Experience handling Technical Service Tickets
• Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM,CNA etc.
• Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
• Ability to interact effectively and professionally, and provide exceptional service, both internally and
• externally always advanced experience and knowledge of working with the Microsoft 365 Platform,
including Azure Active Directory and SharePoint administration
• Ability to work in Active Directory
• Understanding of Cisco Meraki
Skills:
Active Directory,A+
Wünschenswerte Fähigkeiten
- MacOS
- Microsoft Entra ID / Azure Active Directory
Berufserfahrung
- System Engineer
- Desktop Support
Sprachkenntnisse
- English
Hinweis für Nutzer
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