Performance Manager - , N128NP

Performance Manager
Barnet | £36,000 per annum | 42.5 hrs per week

We’re looking for a confident and commercially focused Performance Manager to take ownership of operational and people performance across our Barnet contract. 

In this leadership position you will be responsible for driving standards, challenging performance, and ensuring both people and processes deliver contract expectations. You’ll play a critical role in ensuring KPIs, service level agreements and commercial targets are achieved by managing performance at every level of the operation.
What Makes This Role Stand Out?

This is a role for someone who is confident making decisions and driving measurable improvement. You’ll combine data insight with strong people leadership to ensure service delivery and contract  performance.

What You’ll Be Doing

• Leading performance management across the contract, ensuring KPIs and service levels are consistently met
•   Monitoring enforcement activity and analysing trends to drive operational improvement
• Managing and improving individual and team performance
• Supporting, coaching managers and implementing corrective action plans
• Reviewing operational processes and restructuring or refining them to improve efficiency and cost control
• Supporting disciplinary processes in line with company policy
• Producing clear, data-driven reports for senior management and the client
• Identifying commercial risks and implementing preventative solutions
• Supporting client meetings and maintaining strong working relationships with Barnet Council and stakeholders
• Assisting in identifying business improvement and development opportunities

What We’re Looking For

• Minimum two years’ management experience 
• Strong experience of monitoring and reporting on KPIs 
• Confident handling disciplinary and capability processes
• Proven ability to analyse data and translate insight into action
• Experience implementing operational or structural change
• Experience in a client-facing environment
• Good working knowledge of MS Office
• Commercially aware and outcome-focused
• Motivated by improvement, efficiency and measurable results

Why Join Us?

• A high-impact leadership role with genuine influence
• The opportunity to shape performance culture across the contract
• Exposure to strategic decision-making
• Supportive senior leadership
• Competitive salary with flexible working expectations

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.