Contact Sales Agent - Uddingston

We're looking for commercially driven Contact Sales Agents to join British Gas and play a key role in growing and retaining our customer base.

This is a fast‑paced, target‑driven role where you'll engage customers across voice and digital channels , predominantly through outbound activity, with some inbound contact. You'll confidently identify customer needs, present the right solutions, and convert opportunities across energy tariffs and service products - all while delivering an excellent customer experience.

If you enjoy sales conversations, thrive in a performance environment, and want to build a long‑term career with a trusted household brand, this role is for you.

Salary: £28,393 basic + monthly commission (OTE commission £500 Per Month)
Contract: Permanent
Location: 29 Murdoch House, Bothwell Road, Uddingston, G71 7TW
Working style: Office-based during training, with flexible hybrid / work‑from‑home options available post‑training
Hours: Monday-Friday, 9am-5pm

What you'll be doing

• Proactively engaging customers through outbound sales and retention activity , with some inbound contact

• Winning new customers and maximising upsell and cross‑sell opportunities

• Retaining customers who are considering leaving or moving home through tailored, value‑led solutions

• Running targeted outbound retention and win‑back campaigns

• Confidently switching between offers based on customer needs and market conditions

• Championing British Gas products and supporting our transition to Energy 2.0 and Net Zero solutions

• Delivering a consistently high‑quality customer experience that drives satisfaction and loyalty

• Resolving customer queries first time wherever possible

• Demonstrating strong commercial awareness of tariffs, pricing, and competitor positioning

What we're looking for

• Proven experience in sales, retention or customer contact roles (inbound and/or outbound)

• A confident communicator who can adapt conversations to different customer needs

• Strong commercial focus and comfort working towards targets and incentives

• Experience using multiple systems and digital tools in a contact centre environment

• Skilled in objection handling, negotiation, and closing

• A customer‑first mindset, with empathy and professionalism in every interaction

• Resilience and motivation to succeed in a fast‑moving, performance‑led environment

• Experience in the energy sector is advantageous, but not essential - strong sales experience is what matters most