Proposition Manager (Joint Propositions) - Windsor

Proposition Manager (Joint Propositions)
Windsor / London / Reading with FlexFirst hybrid working

Overview

You'll join the Customer Experience team within Centrica Home, our B2C division, where the focus is on driving growth through world‑class customer experience and compelling product and service propositions.

In this role, you'll shape, test and evolve customer propositions that meet real customer needs and stand out in the market. You'll help bring together products, services and experiences into joined‑up value propositions that support acquisition, retention and long‑term value. Working closely with research, data, marketing, product and commercial teams, you'll ensure propositions are insight‑led, on brand and commercially strong.

For this role expect to be in the office at least once a week - subject to change and business demands.

About the role

You'll develop and refine customer propositions aligned to our growth strategy, using customer insight, market trends and competitor analysis to shape clear value stories. You'll help design end‑to‑end customer journeys, support proposition business cases, and work with cross‑functional teams to take propositions to market.

You'll also support testing and iteration, ensure propositions are communicated consistently across channels, track performance, and recommend improvements. Where relevant, you'll help integrate offers, bundles and partner services into compelling customer propositions.

What we're looking for

You bring strong customer insight and commercial thinking, with experience in proposition or offer development in customer‑focused environments. You understand the full proposition lifecycle, from discovery through launch and optimisation, and enjoy working collaboratively across teams to influence outcomes.

You communicate clearly, tell strong value stories, and care about making things simpler for customers. Experience with testing, pricing or journey design is a plus, as is the ability to turn insight into tangible business value.

A degree in Business, Marketing, Customer Strategy or a related field is required. Additional experience or training in value proposition design, business modelling or go‑to‑market planning is desirable.