Collections Officer - Beeston

MTVH

Beeston, England, United Kingdom

Beeston, England, United Kingdom

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Collections Officer - Beeston, NG9 1LA Collections Officer known internally as Customer Accounts Advisor Location: Beeston, Nottingham NG9 1LA – On site parking subject to availabilityContract: Fixed Term – 12-month Contract ¦ Hybrid working ¦ 37.5 hours per week Looking for a rewarding career where you can make a real difference? Join Metropolitan Thames Valley Housing (MTVH) – and help customers to keep their homes by providing expert advice and support.Our modern Beeston office offers a fantastic working environment with free parking, beautiful surroundings, and an onsite café. Once fully trained, you’ll enjoy a hybrid working pattern. About MTVHAt Metropolitan Thames Valley Housing, we believe everyone should have a safe, secure, and affordable home. We manage over 57,000 homes across the UK and provide vital support services to help people live well. Our values – Care, Dare, collaborate – guide everything we do, and we’re looking for people who share our passion for making a positive impact. What you’ll doDeliver outstanding customer service via phone and digital channelsManage and monitor customer accounts effectivelyLiaise with Housing Benefits, DWP, and other stakeholdersNegotiate payment plans and offer welfare benefits advicePrevent arrears through proactive engagement and supportWork collaboratively to meet debt recovery targets What we’re looking forExperience in collections, debt recovery, or housing (desirable)Strong knowledge of Universal Credit (UC) and Housing Benefit (HB)Excellent communication and negotiation skillsAbility to make fair, proportionate decisionsPassion for helping customers and living our values: Care, Dare, Collaborate In line with our smarter working approach, hybrid working is available for this post to be discussed at interview. Office days will be an alternate basis, with shifts ranging between 8am – 6pm, Monday to Friday. You will have access to your rota and shift pattern at least 4 weeks in advance.

Beeston, England, United Kingdom

Sprachkenntnisse

English

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