IT Support Technician

BUSINESS HOURS SHIFT: 2p-10p (Shift 2) Weekdays - Onsite

JOB SUMMARY

Provides technical support to end-users for PC, server, hardware, or software applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES

·          Thermal Printers Support (Zebra, Brady)

·          Address security vulnerabilities

·          SCCM Support

·          Windows Patching support

·          Active Directory Support

·          Monitor asset inventory.

·          Verify back up, daily check list, account maintenance.

·          Serve as the point of technical escalation.

·          Perform periodic license audits.

·          Create and configure windows images for site hardware.

·          RF Scanners configuration

·          Provide on call support.

·          Identify and purchase hardware using the EP Process.

·          Administer network hardware (enabling and disabling ports).

·          Administer file services, Print Services and Terminal Servers.

·          Document new processes.

·          Provide support to wireless devices. (i.e. - Access Points).

·          Follow all procedures around the ISS security policy.

·          Provide end user training & technical assistance.

·          Assist Administrators in rotational duties for the following (but not limited to) administration competencies:

o    Network Administration (equipment maintenance, backups, daily checklists).

o    Systems Administration (account maintenance, backups/restores, server maintenance).

o    Business Systems Administration (documentation, process flows, CMRs, troubleshooting).

o    Database Administration (daily checklists, backups, troubleshooting).

·          Load and verify correct operation of software packages.

·          Troubleshoot and resolves end user problems and ensures correct operation of personal computers.

·          Simulate or recreate user problems to resolve operating difficulties.

·          Maintain inventory of computer parts and lo of all repairs/service performed.

·          Provide training and technical assistance to users.

·          Participate in the exchange of ideas and information within the department.

·          Ask questions; encourage input from team members.

·          Provide regular updates to appropriate managers.

·          Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).

·          Drive continuous improvement through trend reporting analysis and metrics management.

·          Assure that procedures and work instructions are efficient and not redundant.

·          Offer new ideas and suggestions for improvement. Identify and implement new practices and processes.

·          Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.

·          Confer with reporting manager on complex or unusual situations.

·          Establish new measurement systems if/where possible.

·          Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.

·         May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

·         Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).

·         Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.

·         Interpret a variety of instructions furnished in written, oral, diagram or schedule form.

·         Maintain discretion and confidentiality in all areas pertaining to the IT systems.

·         Understand and embrace the business and IT strategic direction.

·         Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

·         Comply and follow all procedures within the company security policy.