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Position Responsibilities: Support sales initiatives internally, managing success and reporting back to cross-functional teams Streamline sales processes and ensure proper training is in place for call center team Supervising the overall performance analysis of existing customers, programs, and reporting performance targets for the team Monitoring team performance to ensure that the call center goals are met while sustaining call center quality Be present on the floor and utilize Calabrio and other reporting to measure and present individual team members with feedback on execution and productivity Support the implementation of various programs for the improvement of call center processes Other duties as assigned Required Education and Experience: Bachelor’s Degree with 3 plus years of related experience and 0 to 1 plus years of leadership experience OR High School Diploma/General Education Diploma with 6 plus years of specific experience and 2 to 3 plus years of leadership experience
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Sprachkenntnisse
- English
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