Experienced Technical Support EngineerPinnacle Response Ltd • Belfast, Northern Ireland, United Kingdom
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Experienced Technical Support Engineer
Pinnacle Response Ltd
- Belfast, Northern Ireland, United Kingdom
- Belfast, Northern Ireland, United Kingdom
Über
Established in 2007, we supply a wide range of end users throughout various industry sectors.
This is a hands-on position suited to candidates who enjoy working across hardware and software platforms.
*What you will work on:*
* Implement and test firmware for Ambarella‑based cameras.
* Collaborate with external partners on hardware and software troubleshooting and improvements. Resolve technical issues raised by Customers in an effective and prompt manner.
* Schedule remote support calls with customers and external partners using Microsoft Teams and Google Meets etc.
* Perform hands‑on hardware repairs using lab equipment.
* Familiarity with Amazon Web Services (AWS) architecture and API communications.
* We have quite a lot of key customers who expect and rely on weekly reports. Suitable candidate to oversee and automate the delivery of scheduled technical reports and data analytics for key accounts.
* Assist Sales team and participate in trialling of cameras by providing demonstration to potential customers and resolving technical issues as quickly as possible.
* Coordinate with Sales team to plan product delivery and ensure cameras are despatched to customers within the agreed timeline.
* Work independently and enthusiastically with a 'can do' attitude, while mentoring junior technical staff as required.
* Contribute to new features development when required.
*What we are looking for:*
_*Technical Skills*_
* University degree in Electronics Engineering, Computer Engineering, or a related field.
* Good knowledge in hardware, servers, wifi routers, 4G etc.
* Experience debugging on real devices.
* Minimum 3 to 4 years’ experience in technology field, preferably in firmware, hardware, video devices and cameras.
* Experience with streaming, livestreaming and device‑to‑cloud communication
_*Other skills we also require:*_
* Strong communication skills. One aspect of the job is to be able to communicate with external partners on products developments and troubleshooting issues. It’s very important that you will be able to conduct communication in a clear, descriptive and detailed manner.
* Problem solving skills. You will need to be able to maintain a positive and proactive mindset when solving problems.
* Go getter attitude and take ownership with tasks, act with urgency and ability to prioritise tasks.
* Full UK driving license as you may need to travel to clients’ premises.
_*Highly desirable skills:*_
* Experience with embedded Linux and firmware technologies.
* Experience with Ambarella SoCs and SDK
Job Types: Full-time, Permanent
Benefits:
* Free parking
* On-site parking
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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