Über
Role Overview • Provide Level 1 & Level 2 technical support for corporate users • Support desktops, mobile devices, and office IT hardware • Manage IT tickets and maintain IT asset records • Assist global IT teams with onsite troubleshooting and support
Responsibilities • Provide PC and mobile device support for corporate users • Handle walk-in and remote IT support requests • Manage IT tickets and ensure service level agreements are met • Support printers, workstations, and collaboration room equipment • Maintain IT asset inventory using asset management systems • Provide white-glove support to senior leadership • Assist global IT teams with hands-on troubleshooting • Maintain IT documentation and participate in IT projects
Must Have • Minimum 3 years of IT desktop support experience • Strong knowledge of Windows OS installation and troubleshooting • Experience supporting Microsoft 365 (Outlook, Teams, Word, Excel) • Knowledge of Active Directory and enterprise IT environments • Experience working with IT ticketing systems • Strong communication and problem-solving skills
Nice to Have • Experience supporting multi-vendor hardware and software environments • Experience working in complex IT project environments • Experience interacting with senior leadership or executives • Strong interpersonal and organizational skills • Proactive mindset with a sense of urgency
#ZR
Sprachkenntnisse
- English
Hinweis für Nutzer
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