Über
Summary: Provide second level onsite technical support and assistance. This role troubleshoots, diagnoses, and resolves hardware, software, and network issues, as well as installs, configures, and maintains IT equipment and systems in collaboration with other Technology teams.
Responsibilities:
Provide second-level desktop support including:
Workstation OS (Windows and macOS) support New HW/SW deployment Support of mobile devices including smartphones and tablets. Printers/Copiers/MFPs install and troubleshooting Application troubleshooting and escalation to engineering teams. Testing and support of conference room A/V technology
Diagnose, research, and troubleshoot computer issues, including operating systems, hardware and software, VPN, connectivity, security tools both remotely and on-site. Experience performing mass workstation deployments and migrations. Respond to and resolve incidents and requests through ticketing system. Participate in business-funded projects including hardware refresh and security initiatives. Provide backup support for the Technology Service Desk. Provide support through face-to-face, remote, phone, email, and instant message methods. Follow all asset management guidelines and procedures. Create and update knowledgebase documentation. Required Skills:
2-4+ years of desktop support experience. Experience deploying and supporting Windows and macOS. Experience installing/uninstalling hardware/software. Experience using ServiceNow or similar ticketing system CompTIA A+ Certification preferred Apple Certified Support Professional preferred HDI Desktop Support Technician certification preferred ITIL v4 Foundations certification preferred Lift up to 20-50lbs on a regular basis, with or without assistance. Participate in rotating after-hours on-call support including scheduled maintenance.
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klicken Sie auf „Jetzt Bewerben“, um Ihre Bewerbung direkt auf deren Website einzureichen.