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Über
Relevant Experience : 3 Years minimum Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones, Video Conference Rooms Devices (Audio & Video) Tools : Windows OS, MS Office, O365, Mac OS (preferred) Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management) Others : Excellent Communication - soft skills (read, write & speak)
Skillset • Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care). • Travel to the Near By Site in case of a need (Mileage will be taken care). • Work from Office on Daily (No WFH) • Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment • Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops • Ability to move/lift/carry up 50 lbs of weight • Safely move equipment point to point using wheeled carts and vehicles • IMACD & Asset Inventory experience • Follow ESD safety precautions to avoid electrostatic discharge or equipment damage. • Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues. • Ability to use remote desktop connectivity applications • Working knowledge of imaging utilities such as Ghost, SCCM, etc • Delivery and setup of PC equipment to end-users. • Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction. • Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone) • Demonstrated proficiency in Microsoft OS and Microsoft application. • Demonstrated proficiency for installation of desktop software and troubleshoot • Working knowledge of Microsoft Active Directory and GPO • Strong customer service skills • Strong troubleshooting skills • Significant, demonstrated experience with Microsoft Windows operating systems o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98 o Servers: 2012, 2008 r2, 2008, 2003, 2000 • Functionally capable with Apple OS X • Advanced troubleshooting skills with hard drive encryption software • Advanced level skills in the Microsoft Office Suite: o Word, Excel, PowerPoint, Outlook configuration issues with Exchange • Strong client-side remote access troubleshooting skills • Demonstrate strong skills supporting printers in an enterprise environment • Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM). • Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools • Strong software installation and support skills • Disciplined, systematic problem solving skills required
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.