System Administrator - Desktop Support TechnicianInstantServe LLC • United States
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System Administrator - Desktop Support Technician
InstantServe LLC
- United States
- United States
Über
Location: Dauphin County
Job Description:-
We are seeking a System Administrator - Desktop Support Technician to provide Incident Management and Desktop Support services for multiple state-level agencies within a large government enterprise environment. This role supports executive staff and end users by delivering hands-on and remote technical assistance for desktop hardware, software, network connectivity, and related IT infrastructure.
Required Skills:- Strong experience with ServiceNow or asset management systems Expert-level knowledge of Windows OS and Microsoft O365 Experience with SCCM imaging Knowledge of VPN setup and support Active Directory administration experience Desktop hardware troubleshooting (printers, scanners, video equipment) Strong troubleshooting and problem-solving skills Excellent customer service and communication skills Ability to work independently and within a team Ability to lift/transport IT equipment Ability to perform well under pressure Key Responsibilities:-
Provide incident management and desktop support (onsite & remote) Troubleshoot Windows, Mac, O365, VPN, and VDI issues Install, configure, and image desktops/laptops (SCCM) Support hardware: printers, scanners, video/conference room tech Manage hardware deployments and coordinate vendor repairs Deliver executive-level technical support Recommend technology improvements for performance and reliability
Sprachkenntnisse
- English
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